filter salaries All Filters (1)

Clear all

267 Nursing Jobs in Bangalore / Bengaluru

GN - SONG - Service - Genesys - Manager

8-11 years

₹ 9.2 - 50L/yr (AmbitionBox estimate)

tooltip
This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

GN - SONG - Service - Genesys - Manager

Accenture

posted 4d ago

Job Role Insights

Job Description

The Strategy & Consulting Global Network SONG Practice

|

Genesys

Job Title - Genesys_Level 7_Manager_(Entity -S&C GN)

Management Level :Level 7-Manager

Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must have skills:Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting

Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.)

Experience:8+ years

Educational Qualification:MBA from a tier 1 institute

Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change.

Practice:SONG I

Areas of Work:Genesys- Solution Consulting, Pre-Sales & Implementation

| Level:Manager

| Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad |

Years of Exp:8+ years

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Network's SONG practice.

The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will
  • Functional Experience:Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs
  • Industry Experience Experience & Specialization in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources.
  • Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends.
  • Help sell and deliver Genesys contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations
  • Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties
  • Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management
  • Bring your best skills forward to excel at the role:
  • Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements.
  • Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Genesys Cloud/Engage suite.
  • In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer.
  • Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions.
  • Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO
  • Experience in Genesys Cloud administration & application experience:Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions.
  • Read about us.
  • What's in it for you?
  • An opportunity to work on with key G2000 clients
  • Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
  • Ability to embed into everything"from how you service your clients to how you operate as a responsible professional.
  • Personalized training modules to develop your to grow your skills, industry knowledge and capabilities
  • Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
  • About Accenture:

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions " underpinned by the world's largest delivery network " Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

    About Accenture Strategy & Consulting Global Network:

    Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategys services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit

    Song |

    At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .


    Qualifications


    Your experience counts!
  • MBA from a tier 1 institute
  • A minimum 8 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred.
  • Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/Composer/Designer.
  • Experience in leveraging Genesys product solution to automate customer service processes enhance CX/AX & provide value based outcomes

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture Manager roles with real interview advice

    What people at Accenture are saying

    3.5
     Rating based on 229 Manager reviews

    Likes

    Accenture provides some amount of work-life balance.

    • Job security - Good
    • +1 more
    Dislikes

    No avenues for learning in some Strategy & Consulting teams. No motivation for certifications and developing expertise in a field. Certifications are not reimbursed. A lot of politics within the top management leading to dissatisfaction within the team. The clarity on progression and future outlook seems to be completely missing. No..Read More

    • Skill development - Bad
    • +3 more
    Read 229 Manager reviews

    Manager salary at Accenture

    reported by 4.1k employees with 8-22 years exp.
    Lock Unlock
    ₹13.6 L/yr - ₹55 L/yr
    88% more than the average Manager Salary in India
    View more details

    Compare Accenture with

    TCS

    3.7
    Compare

    Cognizant

    3.7
    Compare

    Capgemini

    3.7
    Compare

    Infosys

    3.6
    Compare

    Wipro

    3.7
    Compare

    Genpact

    3.8
    Compare

    LTIMindtree

    3.8
    Compare

    Deloitte

    3.8
    Compare

    IBM

    4.0
    Compare

    Nagarro

    4.0
    Compare

    Tech Mahindra

    3.5
    Compare

    Amazon

    4.1
    Compare

    Google

    4.4
    Compare

    PwC

    3.4
    Compare

    NTT DATA, Inc.

    4.0
    Compare

    Mphasis

    3.4
    Compare

    Ernst & Young

    3.4
    Compare

    HCLTech

    3.5
    Compare

    JPMorgan Chase & Co.

    4.0
    Compare

    Microsoft Corporation

    4.0
    Compare

    Similar Jobs for you

    Manager at Accenture Solutions Pvt Ltd

    Chennai

    8-12 Yrs

    ₹ 6-10 LPA

    Consultant at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    5-10 Yrs

    ₹ 8-12 LPA

    Senior Manager at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    2-7 Yrs

    ₹ 15-20 LPA

    Associate Manager at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    5-10 Yrs

    ₹ 7-12 LPA

    Analyst at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    2-7 Yrs

    ₹ 6-10 LPA

    Consultant at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    4-8 Yrs

    ₹ 6-10 LPA

    Manager at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    4-9 Yrs

    ₹ 8-13 LPA

    Manager at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    8-13 Yrs

    ₹ 10-15 LPA

    Manager at Accenture Solutions Pvt Ltd

    Mumbai, Gurgaon / Gurugram + 1

    13-16 Yrs

    ₹ 10-17 LPA

    Manager at Accenture Solutions Pvt Ltd

    Gurgaon / Gurugram

    5-10 Yrs

    ₹ 7-12 LPA

    8-11 Yrs

    Bangalore / Bengaluru

    4d ago·via naukri.com

    7-11 Yrs

    Bangalore / Bengaluru

    7d ago·via naukri.com

    5-10 Yrs

    Bangalore / Bengaluru

    7d ago·via naukri.com

    2-7 Yrs

    Bangalore / Bengaluru

    7d ago·via naukri.com

    2-5 Yrs

    Bangalore / Bengaluru

    7d ago·via naukri.com

    5-10 Yrs

    Bangalore / Bengaluru

    7d ago·via naukri.com

    2-7 Yrs

    Bangalore / Bengaluru

    14d ago·via naukri.com

    8-13 Yrs

    Bangalore / Bengaluru

    11d ago·via naukri.com

    7-12 Yrs

    Bangalore / Bengaluru

    19d ago·via naukri.com

    3-5 Yrs

    Bangalore / Bengaluru

    19d ago·via naukri.com
    How was your last interview experience?

    Recently Viewed

    JOBS

    Gushwork

    14 jobs

    JOBS

    Browse jobs

    Discover jobs you love

    JOBS

    GroundTruth

    33 jobs

    PHOTOS

    Growisto

    7 office photos

    SALARIES

    TenAI

    REVIEWS

    Constantia Flexibles

    No Reviews

    REVIEWS

    Montage Enterprises

    No Reviews

    REVIEWS

    Dalmia Cement East

    No Reviews

    REVIEWS

    Siyaram Silk Mills

    No Reviews

    How was your last interview experience?
    Rate your experience using AmbitionBox
    Terrible
    Terrible
    Poor
    Poor
    Average
    Average
    Good
    Good
    Excellent
    Excellent