Customer Service Associate - Voice/Chat (MEGA WALK-IN DRIVE -15th Feb)

GRAB THIS OPPORTUNITY!!!

Mr. Cooper is Hiring for Customer Service Associate in Bangalore for International Voice/Chat Process. Please go through the JD and walk in for interview on 15th Feb'25 (Saturday).

Role & Responsibilities

• Engage with customers via chat to address inquiries, concerns, and requests related to mortgage products, services, and account information.
  • Provide accurate and detailed information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions.
  • Guide customers through our online platforms and self-service tools, assisting with account setup, payments, document submission, and other digital activities.
  • Ensure all chat interactions are handled professionally, efficiently, and in compliance with company policies and regulations.
  • Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system.
  • Participate in ongoing training sessions to enhance product knowledge, communication skills, and customer service techniques.

Preferred candidate profile

Only Graduates in any field.(NO BE, B.tech, Diploma, Postgraduates)

Prior experience in the customer service is preferred max 3 years of experience in voice or chat process.

Freshers (ONLY 2024 pass-out) who are interested in voice support, is beneficial.

Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations.

Flexibility to work rotational shifts, including evenings, weekends, and holidays as needed.

Perks and benefits

• Cab facility provided for shift timings.
• Shift Allowance + Incentives+ Cab Facility

Additional Details:

• Walk-in interviews: Candidates can walk in with an updated resume & Govt Issued ID Proof
• Contact Person: Mary
• Interview Date: 15th Feb 2025
• Walk-In Interviews: (9:30 AM TO 2PM)