IT Support

Job Overview

Novel Office is in search of a talented and dedicated Network Support to join our innovative IT team. The ideal candidate will play a key role in maintaining and optimizing our cutting-edge network infrastructure, ensuring seamless connectivity for our dynamic workplace solutions.

Key Responsibilities:

Troubleshooting and Issue Resolution:

• Diagnose and resolve network-related issues reported by end-users or detected through monitoring tools.
• Collaborate with team members to analyse and troubleshoot network problems promptly.

Network Monitoring and Maintenance:

• Assist in monitoring network performance, ensuring optimal functionality and addressing potential concerns proactively.
• Participate in routine maintenance tasks, such as updates, patches, and system upgrades.

Configuration and Installation:

• Aid in the configuration, installation, and maintenance of network equipment, including routers, switches, firewalls, and other hardware devices.
• Collaborate with senior team members to implement network changes and improvements.

Documentation

• Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting steps.
• Contribute to the creation and improvement of standard operating procedures (SOPs).

Collaboration:

• Work closely with cross-functional teams, including system administrators, security professionals, and other IT personnel.
• Participate in team meetings, providing insights and updates on ongoing projects.

Qualifications:

• Bachelors degree in computer science, Information Technology, or a related field.
• Working knowledge of network devices such as router, firewall, switches, and VPNs.
• Certifications such as (CCNA), CompTIA Network etc preferred.
• 0-6 months of experience required.
• Only Male candidates can apply.
• Should own a vehicle for travel purpose.