Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Novartis

Compare

4.1

based on 1.5k Reviews

287 Novartis Jobs

Senior Analyst GSOC

Novartis Healthcare Pvt. Ltd.

4.1

based on 1.5k Reviews

3-9 years

₹ 8.5 - 19L/yr (AmbitionBox estimate)

Hyderabad / Secunderabad

1 vacancy

Senior Analyst GSOC

Novartis

posted 26d ago

Job Role Insights

Flexible timing

Key skills for the job

Project Management Operations Analytical Chemistry Training CCTV CCTV Monitoring

+ 3 more

Job Description

Summary

Supervise Alarms Monitored/Calls/VMS/Axis Companion, handle Emergency Calls, HOTO (Handover and Takeover of Shifts),Health Check of CCTV/Integrated Devices, Tracking Events Monitored, Maintaining Shift Ops Integrity, GSOC Mailbox Supervision, Generate Reports, Task Assignment, Key performance indicators, Probation Assessment, Training Oversight, Maintaining WPD s, Acting Team Lead, Special Projects

About the Role

The responsibilities of a GSOC (Global Security Operations Center) Senior Analyst include:

HOTO (Handover and Takeover of Shifts):

Senior Analysts are responsible for ensuring smooth transitions between shifts by conducting thorough handovers and takeovers.

They provide updates on ongoing security incidents, share relevant information with relievers, and ensure continuity of operations.

Supervise Alarms Monitored/Calls/VMS/Axis Companion:

Senior Analysts supervise the monitoring of security alarms, incoming calls, and the operation of Video Management Systems (VMS) and Axis Companion.

They ensure that operators follow established protocols for handling alarms and calls, and they provide guidance or assistance as needed.

Emergency Calls:

Senior Analysts handle emergency calls, provide appropriate responses and coordinate with relevant stakeholders.

They should prioritize calls based on urgency and severity to ensure timely and effective resolution of incidents.

Health Check of CCTV/Integrated Devices :

Senior Analysts overlook regular health checks of CCTV cameras and other integrated security devices, conducted by analysts.

Should identify and address technical issues or malfunctions and coordinate with IT or maintenance teams for resolution as needed.

Should maintain a tracker of the raised service tickets and their ETAs pertaining to Integrated Security Systems.

Tracking Events Monitored :

Oversee events monitored by the analysts in real-time, ensuring that appropriate actions are taken to address them.

Should maintain a log of events, documenting details such as time, location, nature of the incident, and response actions taken in detail.

Prepare and present incident/country briefs in a very succinct manner.

Maintaining Shift Ops Integrity:

Senior Analysts are responsible for maintaining the operational integrity of their shift, ensuring that all tasks and responsibilities are carried out efficiently and effectively.

Should monitor analysts performance, provide mentoring, guidance or coaching as needed, and address any operational challenges or issues that arise during the shift.

GSOC Mailbox Supervision:

Senior Analysts oversee the GSOC mailbox, monitoring incoming emails, messages, or notifications related to security incidents, requests for assistance, or other relevant information.

Should ensure that emails are promptly triaged, responded to, or escalated as necessary.

Generate Reports:

Senior Analysts generate reports on security incidents, alarms, calls, and other operational activities to document performance metrics, trends, and noteworthy events.

Task Assignment:

Work on various tasks and projects assigned by leads or management.

Participate in various training programs as assigned by the management.

Probation Assessment:

Conduct probation assessments for GSOC analysts.

Evaluate performance, provide feedback, and determine if probationary goals have been met.

Document findings and recommendations.

Training Oversight:

Monitor the completion of assigned training modules for team members.

Ensure compliance with training schedules and requirements.

Provide additional support and guidance as needed.

Special Projects:

Assist Team Leads in executing special projects.

Provide analytical support, data gathering, and project management assistance.

Maintaining WPD s:

Assist the Team Lead with the below:

Update existing Working Practice Documents to reflect current practices.

Create new WPDs to streamline and standardize procedures.

Ensure all WPDs are clear, comprehensive, and accessible to relevant team members.

Acting Team Lead:

Assume the role of Team Lead in their absence.

Manage team activities, ensuring continuity of operations.

Address any immediate team concerns or issues.

Employment Type: Full Time, Permanent

Read full job description

Novartis Interview Questions & Tips

Prepare for Novartis Senior Analyst roles with real interview advice

What people at Novartis are saying

4.2

Rating based on 61 Senior Analyst reviews

Anonymous · Data Science & Analytics in Hyderabad / Secunderabad

Likes

The culture is very bad, I love the company's principles but these are not followed at the root level. Pathetic managers who are self centered and don't really mentor. Professional behavior is no where visible in the team. They make you loose your confidence in yourself.

Dislikes

Work Culture, no professional behavior