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Novartis

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4.1

based on 1.5k Reviews

258 Novartis Jobs

Senior Analyst GSOC

Novartis Healthcare Pvt. Ltd.

4.1

based on 1.5k Reviews

3-9 years

₹ 8.5 - 19L/yr (AmbitionBox estimate)

Hyderabad / Secunderabad

1 vacancy

Senior Analyst GSOC

Novartis

posted 8d ago

Job Role Insights

Flexible timing

Key skills for the job

Project Management Operations Analytical Chemistry Training CCTV CCTV Monitoring

+ 3 more

Job Description

Summary

Supervise Alarms Monitored/Calls/VMS/Axis Companion, handle Emergency Calls, HOTO (Handover and Takeover of Shifts),Health Check of CCTV/Integrated Devices, Tracking Events Monitored, Maintaining Shift Ops Integrity, GSOC Mailbox Supervision, Generate Reports, Task Assignment, Key performance indicators, Probation Assessment, Training Oversight, Maintaining WPD s, Acting Team Lead, Special Projects

About the Role

The responsibilities of a GSOC (Global Security Operations Center) Senior Analyst include:

HOTO (Handover and Takeover of Shifts):

Senior Analysts are responsible for ensuring smooth transitions between shifts by conducting thorough handovers and takeovers.

They provide updates on ongoing security incidents, share relevant information with relievers, and ensure continuity of operations.

Supervise Alarms Monitored/Calls/VMS/Axis Companion:

Senior Analysts supervise the monitoring of security alarms, incoming calls, and the operation of Video Management Systems (VMS) and Axis Companion.

They ensure that operators follow established protocols for handling alarms and calls, and they provide guidance or assistance as needed.

Emergency Calls:

Senior Analysts handle emergency calls, provide appropriate responses and coordinate with relevant stakeholders.

They should prioritize calls based on urgency and severity to ensure timely and effective resolution of incidents.

Health Check of CCTV/Integrated Devices :

Senior Analysts overlook regular health checks of CCTV cameras and other integrated security devices, conducted by analysts.

Should identify and address technical issues or malfunctions and coordinate with IT or maintenance teams for resolution as needed.

Should maintain a tracker of the raised service tickets and their ETAs pertaining to Integrated Security Systems.

Tracking Events Monitored :

Oversee events monitored by the analysts in real-time, ensuring that appropriate actions are taken to address them.

Should maintain a log of events, documenting details such as time, location, nature of the incident, and response actions taken in detail.

Prepare and present incident/country briefs in a very succinct manner.

Maintaining Shift Ops Integrity:

Senior Analysts are responsible for maintaining the operational integrity of their shift, ensuring that all tasks and responsibilities are carried out efficiently and effectively.

Should monitor analysts performance, provide mentoring, guidance or coaching as needed, and address any operational challenges or issues that arise during the shift.

GSOC Mailbox Supervision:

Senior Analysts oversee the GSOC mailbox, monitoring incoming emails, messages, or notifications related to security incidents, requests for assistance, or other relevant information.

Should ensure that emails are promptly triaged, responded to, or escalated as necessary.

Generate Reports:

Senior Analysts generate reports on security incidents, alarms, calls, and other operational activities to document performance metrics, trends, and noteworthy events.

Task Assignment: