Customer Relationship Manager

• Engaging with Premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in assigned areas for assigned merchants.
• Ensuring product penetration along with revenue growth.
• Track and attend to merchant's grievances and ensure its resolved on time.
• Plan and execution of day-to-day activities along with the team and Review teams deliverables.
• Gathering consistent feedback from the market for existing offerings and insights into the competition.
• Building new relationships and deepening relationships with the existing clients.
• Ensuring customer satisfaction leading to higher sales conversions and retention.
• Responsible for identifying customer needs, assessing their risk appetite and providing them investment options.
• Manage and maintain accurate and up-to-date data in various systems using Excel and other MS Office applications.
• Collaborate with cross-functional teams to ensure timely and efficient processing of all mis and back office tasks.
• Provide regular updates to the immediate superior as and when requir

Role & responsibilities

• Dive deep into understanding your key clients' business objectives, pain points, and aspirations.
• Listening to the clients, conducting needs assessments, and asking relevant questions to comprehend their unique requirements.
• Combination of product knowledge, industry insights, and creativity to offer personalized recommendations that deliver tangible value to the client's businesses.
• By aligning the efforts with the client's objectives, you position yourself as a valuable asset and trusted advisor.
• Analyze market trends, anticipate challenges, and identify hidden opportunities that position the clients for success.
• Identify upselling and cross-selling opportunities, skillfully presenting new offerings that perfectly align with the client's evolving needs.
• Picture yourself as the guardian of the client's interests within the organization
• Passionately champion the client needs, ensuring they receive exceptional service and attention.
• Becoming the driving force behind continuous improvements that elevate the overall customer experience.
• By handling issues promptly and professionally, you reinforce the trust and goodwill that underpins a strong client relationship.
• Keeping a watchful eye on market trends, competitors, and emerging opportunities.
• Advise the clients, guiding them through ever-changing terrains, and ensuring they remain at the forefront of their respective industries.

Skills and Experience:

• Graduate / postgraduate with 2 to 5 yrs exp in any financial services industry.
• Should have good communication & presentation skills.
• Fintech experience or same field experience candidates to be priorities.
• May have good existing client relationships in the market.
• German language known candidates to be priorities.
• Self-starters, who can take ownership without handholding and are comfortable navigating ambiguity, will be an ideal fit
• Passionate about working in a fast-growing firm and ready to get their hands dirty.
• Should possess strong networking & relationship building skills
• Ability to multitask and prioritise tasks effectively in a fast-paced environment.
• Interest in financial products and markets

Perks and benefits

• Career advancement opportunities through training/certification.
• Sponsoring for your certification courses and exams.
• Excellent opportunities to experiment with new technologies.
• Professional and friendly working environment.
• Attractive salary package: Fixed compensation with incentives and performance based bonus.
• Premium private health insurance for you and your parents and Keyman Insurance policy.
• On-site opportunities.
• Seasonal team building activities.
• Well-equipped fitness room.
• Enjoy subsidized accommodation with all the benefits and experience a commute-free job.
• Long term benefits.
• Rewards & Recognition Awards.
• Employee referral program.
• Compulsory off on the weekends and public holidays.