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Regional Technical Trainer and Support
NothingGeek
posted 5hr ago
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Job Description
Who are we?
Here at Nothing, were building a world where tech is fun again. Remember a time where every new product made you excited? Were bringing that back.
To get there were gathering the creative and the curious. Those that are passionate enough to question the old and embrace the new. In return, youll be part of a movement. Contributing to a global ecosystem of products that bring joy to peoples lives.
In four years, we ve sold over 6 million products worldwide including Phone (1), which was listed on Time Magazines Best Inventions of 2022 for Innovative Smartphone Design. In 2024, we launched our third and fourth smartphones, as well as a new audio lineup, including our debut in Open Sound Technology: Ear (open).
Alongside our core product range, we also have CMF by Nothing. A sub-brand dedicated to making great design more accessible without compromising on quality and innovation.
Everyday at Nothing we share an optimism that we re making a difference to the world. If that sounds like something youd like to be part of, read on...
The Role:
We are looking for an enthusiastic and seasoned Regional Technical Trainer and Support. The incumbent will be responsible for managing customer service for East region in India.
What youll do:
- To manage technical support, in coordination with Software, Hardware, product and testing teams.
- To manage field technical KPIs and maintain as per the company standard:
- Repeat repair
- Correct spares consumption
- Cost per call,
- Consumption of spare parts per incident, etc.
- Productivity output of technical.
- To manage technical and process trainings to service partner, ASCs and the contact center.
- Conduct monthly assessments for the evaluation.
- Responsible for quality samples and logs collection from the field.
- Responsible for NPI preparation for upcoming launches.
- Preparation of FFR (Filed fault report) and coordination with R&D team for product quality improvement.
- Process bulletin, technical bulletin and FAQ creation.
- Regular audit to the service partner, ASCs and warehouse.
- Audit of field return devices and spare parts.
- Driving customer satisfaction
What we are looking for:
- Strong technical experience in the Consumer electronic industry (minimum 07 years) with a proven and successful track record.
- At least a Diploma or Bachelor s Degree
- Significant experience of developing and working with highly technical systems geared towards optimizing Customer Service Operations and Service deliveries
- Effective planning and efficient execution is key to the role
- Good Communication skills
We are an equal opportunity employer and will always promote a more diverse and inclusive environment. We are committed to being a welcome employer for all candidates.
Employment Type: Full Time, Permanent
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