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IT Analyst, Global IT Support

5-7 years

Jaipur

1 vacancy

IT Analyst, Global IT Support

Norsk Hydro

posted 1mon ago

Job Description

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company
Role Purpose:
IT Analyst is mainly responsible for the overall health smooth running of computer systems infrastructure and locally maintained supported business applications at Hydro Asia location(s) with the purpose to ensure Business users gain maximum benefits from those systems. This goal shall be achieved by full adherence to Hydro Global IT Architecture Standards Global and Local Operational processes, as well as by maximizing the leverage of Central IT operational services and tools.
As IT professional of GBS IT, the IT Analyst serves as GBS interface to the Location Business Customers. As such shall in any IT related decision making he/she promote Global IT standards and in general standardization of IT tools to the Business.
Responsibilities
For systems that are either location specific or centrally managed shared:
  • Acting as Location representative of GBS IT professionals towards location Business Customers for any such computer systems
  • Installing or participating in installation of computer hardware, operating systems, applications and any other IT infrastructure components used at the location(s)
  • Monitoring and maintaining location specific computer systems, networks and Applications with compliance of Central and Local IT Operational processes
  • Taking active part in incident resolution flow through a series of actions
  • Working with global support teams to resolve both IT infrastructure and Application related issues
  • Troubleshooting IT Infrastructure incidents and Application errors, diagnosing and solving hardware/software faults
  • Replacing parts as required and maintaining user accounts within the locally supported Applications
  • Maintaining location specific IT documentations; keeping SW licenses and HW inventory up to date
Additional Responsibilities
  • Prioritizing work and - in general - operating with compliance of GBS IT Service Level Agreement
  • Complying with GBS IT and Controlling policies in new HW or SW acquisitions at location(s)
  • Maintaining the location specific part of the Active Directory
  • Complying with GBS Global IT Architecture; Global Local Operational and Global IT Security processes and policies
  • Providing IT infrastructure support for and taking part in the roll-out of new Applications
What we offer you
  • Working at the world s only fully integrated aluminum and leading renewable energy company
  • Diverse, global teams
  • Flexible work environment/home office
  • We provide you the freedom to be creative and to learn from experts
  • Possibility to grow with the company, gain new certificates
  • Attractive benefit package
Work experience, Education specific skills
  • 5-7 years of work experience in the field of IT Infrastructure. Global/Regional IT Support experience desirable. Exposure working with Global teams. Good understanding of Network, Security, end user support. Exposure to and understanding of a manufacturing environment is preferred
  • Bachelor Degree in IT or equivalent
  • Fluent in English is mandatory.
  • ITIL Foundation Training or Certification, Microsoft Certification
  • Detailed understanding of Microsoft Client Server Technology as well as the Applications in scope of the incumbent responsibilities is a minimum;
  • Additional IT Infrastructure disciplines are preferred (i.e Networking; Security, Applications etc.)
Please apply uploading your CV and optionally a cover letter. Only applications received through our online system will be considered, not via e-mail.
Recruiter
Neeru Tak
HR Advisor People Resourcing
A job where you make a difference.
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.
Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology youll have the opportunity to build a career that aligns with your strengths and passions.
Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter.
Click here to explore our world and the heart of our operations.
Posted on: Oct 29, 2024
Location:

Employment Type: Full Time, Permanent

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What people at Norsk Hydro are saying

3.5
 Rating based on 2 IT Analyst reviews

Likes

Team support

Dislikes

Work culture,poor management,no activities only work,no growth in career

Read 2 reviews

IT Analyst salary at Norsk Hydro

reported by 6 employees with 5-7 years exp.
₹5 L/yr - ₹7 L/yr
39% less than the average IT Analyst Salary in India
View more details

What Norsk Hydro employees are saying about work life

based on 34 employees
54%
86%
62%
90%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Norsk Hydro Benefits

Submitted by Company
On site visit opportunities
Employee Loyalty Reward Policy
Marriage Gift policy
Flexible Home office Policy
Free Office commuting for Females
Submitted by Employees
Health Insurance
Work From Home
Team Outings
Cafeteria
Education Assistance
Soft Skill Training +6 more
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