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Lead Support Analyst
Nomura Holdings
posted 1mon ago
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Job Description
Job Title: Lead Support Analyst
Job Code: 8333
Country: IN
City: Mumbai
Skill Category: IT\Technology
Description:
Business Unit Overview
As the agency-model execution services arm of the Nomura Group, Instinet Incorporated subsidiaries provide brokerage services to clients in over 60 markets around the world. Through its advanced suite of electronic trading strategies, experienced high-touch trading group, top-ranked Commission Management services, award-winning desktop trading platform, and unparalleled access to insightful analytics, content and unique liquidity, Instinet helps institutions lower overall trading costs and ultimately improve investment performance. In the US, Instinet also offers a boutique-model Equity Research offering to assist their clients in the pursuit of alpha generation in a changing landscape. Over the course of its 50+ year history, Instinet has introduced a range of now industry-standard trading technologies, and has been an innovator at the forefront of the markets evolution. For more information, please visit www.instinet.com .
Position Specifications:
Corporate Title
Associate
Functional Title
Lead Support Analyst
Experience
5-7 years
Qualification
B.E/B.Tech/MCA/M.Tech
Requisition No
Role & Responsibilities:
Asia CSC team provides first line support for Instinet s APAC trading environment and our front-end clients.
This is hands-on individual contributor role . The selected person would be part of Powai Instinet - Asia Trading Operations (ATO) Support team and would report to its India IT Lead. It s a high ownership position , as it s an active trading desks facing role . Also, the selected person would independently work with APAC support team and wider product groups/users/stakeholders to support Instinet APAC s production trading environment.
The main duties are providing highly responsive trading system support to various user groups in both Nomura and Instinet Front Office teams
The successful candidate would be responsible for ensuring rapid response to user technical and functional issues for a wide range of trading applications across multiple business lines.
Trade System Support are responsible for ensuring that trading system services have a high level of stability and maintaining high service availability for Front Office users.
You will have functional responsibilities such as proactively identifying back end problems with continuous monitoring to ensure full availability. You will also look after front-end and back-end resolution as well as support and configuration of the Trading Systems.
The role will involve a significant level of business engagement to ensure that Front Office systems are maintained and enhanced to meet current and ongoing control standards which will include among others data protection and security, delivery of trading information for regulatory reporting and assistance with ad hoc data requests for regulatory or control purposes
Team would support:
Internal Instinet traders and other trade support teams
External Clients, traders, support teams, Exchanges, Executing Destinations
Duties & responsibilities (includes but is not limited to):
- To provide exceptional customer service to internal and external clients.
- Ideally understanding of equities, symbology and order flow
- Problem ownership, from incident to resolution.
- Working closely with development, business and key stake holders to deploy upgrades and enhancements into test/production environments.
- System checks, proactive alert monitoring
- Support of Instinet s bespoke systems including its OMS, market data and exchange connectivity
- Providing a seamless end to end support service for front office users, the candidate will be expected to provide high availability support for trading desk.
- The role involves investigation of trader related issues and resolving or engaging with application owners to provide effective issue and problem management and rapid resolution
- Provide advisory services to trading desk for functional use cases and configuration of Trading systems
- Proactive management of business-critical real-time trading systems, identifying issues and potential problem areas.
- Log and track incidents and calls. Tracking outstanding issues and working with the appropriate group to achieve resolution of them.
- Engagement with application owners to review planned changes that may impact application functionality or availability to front office users. Participate in meetings with internal IT teams or project groups to ensure risks are mitigated.
- Shift:
- Mon to Friday 7.00 am IST to 4.00 pm IST
- Weekend support - Saturday, twice per month. A comp off is provided in lieu of full day weekend support
Key Skills:
Mandatory
Desirable
Domain
- Investment Banking domain -understanding of equity capital markets - MANDATORY
- Prior trading systems support experience - MANDATORY
Technical
- Prior Helpdesk / Trading Operations Support Experience
- Familiarity with front-end trading applications
- Experience in FIX protocol and troubleshooting FIX-related queries are required
- Strong Unix/Linux skills - well versed in tasks like file editing, system resource monitoring, running and scheduling processes, and troubleshooting system issues.
- Basic Scripting - shell scripting or Python scripting
- Basic SQL
- Experience of market data systems such as Bloomberg, Thomson Reuters
- Ability to work in a pressured environment with minimal supervision
- Service request and ticketing tracking tools experience i.e. jira
- Flexibility to deliver a consistently high level of service within a constantly changing environment with rapidly changing priorities
- Exposure to scheduling products, such as Autosys or crontab
- Excellent verbal and written communication skills (as this is a trading desk facing role)
- Excellent analytical and problem solving skills
- Strong ability to multi-task while remaining detail oriented.
- Quick learner
- Highly proactive and takes initiative to identify problem areas to evolve solutions.
- Client focused and attentive to business-critical issues
- Good team work skills and ability to build solid professional relationships
- Prior experience on automation of any support processes is a plus.
Employment Type: Full Time, Permanent
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What people at Nomura Holdings are saying
Support Analyst Lead salary at Nomura Holdings
reported by
6
employees
with 8-15
years exp.
₹20
L/yr - ₹23.5
L/yr
149%
more
than the average Support Analyst Lead Salary in India
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What Nomura Holdings employees are saying about work life
based on 500 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Nomura Holdings Benefits
Submitted by Company
Health and wellness benefits Equal opportunity policy Flexible working policy Prevention of Sexual Harassment (POSH) Leave policies to support well-being and work-life balance
Submitted by Employees
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Mumbai
Maharashtra 400076
Maharashtra 400076
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Ceejay House, Level 11, Plot F Shivsagar Estate, Dr. Annie Besant Road, Worli
Mumbai
400 018
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