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IP FM Specialist

4-6 years

Bangalore / Bengaluru

IP FM Specialist

Nokia

posted 6d ago

Job Role Insights

Flexible timing

Job Description

This Service is accountable for Managing the Network. This includes identifying events, troubleshooting, and resolving the outages and issues within the provided SLA.


Skills & Knowledge:

  • Knowledge of IP domain with experience in providing technical support.
  • Confident and professional in dealing directly with customers.
  • Outgoing team player with the ability to liaise with other team members and take the lead on decision-making.
  • Positive and Proactive attitude.
  • Ability to work under pressure.
  • Supportive and committed team player.
  • Experience in using Ticket Management tools.
  • Good analytical skills.
  • Have excellent written and verbal communication skills.
  • Be organized and be able to work under pressure.
  • Willing to work in 24/7 rotational shift
  • Knowledge of IP/MPLS technologies

Preferred Requirements

  • Detailed working knowledge of a range of networking and security technologies, including:
  • Nokia SR Routers and Switches (7750, 7250, 7705, 7210)
  • Cisco / Juniper routers
  • Able to demonstrate understanding of key networking concepts, including:
  • TCP/IP
  • Layer 2 and layer 3 switching and routing
  • Routing protocols such as BGP and OSPF
  • Security solutions such as firewalls, VPN, and SSL Certificates
  • Load balancing fundamentals
  • In-depth troubleshooting and strong analytical skills.
  • Use of packet capturing technologies such as Wireshark.
  • A degree in IT or equivalent proved experience in technical support roles for high-availability data Centre infrastructures.
  • ITIL accreditation

Tools / Equipment Used:

  • Netcool
  • ITSM
  • Nokia SR Routers
  • NFM-P

The service is accountable for the following activities:

Resolving first, second, and third-level support problems

Work with internal teams to report issues and enhancement requests ensuring that tools are kept aligned globally.

Define, plan, approve, and implement changes via the defined Change Management Process.

Identify when to engage with Problem Management.

Escalating to the relevant Engineering team as required, promptly following procedures, and ensuring management is updated accordingly.

Maintain, troubleshoot and assist in the coordination of the replacement of faulty hardware.

Escalation of critical issues/outages to the Command Centre Manager and Customer Account Manager as per procedures.

Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.

To provide comprehensive handovers to peers at the end of the shift.

Attend Daily Operations and Change Review meetings.

Logging cases to 3rd party vendors requesting assistance on unresolved issues.


Employment Type: Full Time, Permanent

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What people at Nokia are saying

4.0
 Rating based on 8 Specialist reviews

Likes

Job security and work life balance

  • Salary - Good
  • +5 more
Dislikes

Appraisal and promotion

  • Promotions - Bad
Read 8 Specialist reviews

Specialist salary at Nokia

reported by 91 employees with 8-17 years exp.
Lock Unlock
₹9.5 L/yr - ₹26 L/yr
62% more than the average Specialist Salary in India
View more details

What Nokia employees are saying about work life

based on 2.4k employees
76%
66%
59%
95%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Nokia Benefits

Submitted by Company
Global ‘New Child Leave’ Policy
Global Life Insurance
Cafeteria
Submitted by Employees
Job Training
Health Insurance
Soft Skill Training
Work From Home
Free Transport
Cafeteria +6 more
View more benefits

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Nokia Gurgaon / Gurugram Office Locations

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Gurugram Office
Nokia India Private Limited, 6F, 5th Floor. Tower A,, DLF Cyber Greens, DLF Cyber City, DLF Phase 2, Sector 24 Gurugram
Haryana 122002
Gurgaon Office
7th Floor, Building 9A, DLF Cyber city Phase III Gurgaon
122 002

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