Customer Support Executive

Job Title : Customer Support Executive

Location: Bengaluru

About DriveX:
DriveX is a fast-growing startup revolutionizing the used two-wheeler market. Our Procurement Team is crucial to ensuring we bring the best quality used vehicles to our customers, and were looking for a dedicated Customer Support Executive to help streamline and enhance this process.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and friendly manner.
• Address customer inquiries and resolve customer issues or concerns.
• Always maintain a positive and empathetic attitude toward customers.
• Follow up with customers to ensure their queries or complaints are resolved effectively.
• Maintain accurate records of customer interactions, comments, and complaints.
• Escalate unresolved queries or technical issues to the appropriate departments.
• Stay updated on company products, services, and policies to provide accurate information to customers.
• Provide feedback on process improvements based on customer interactions and trends.
  

Key Skills and Qualifications:

• High school diploma or equivalent; a bachelors degree in any discipline is preferred.
• Proven experience of 2+ years in customer service or tele calling is a MUST.
• Excellent verbal communication skills in English, Hindi, Kannada and Tamil.
• Strong listening and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in using CRM software, telephony systems, and basic computer applications (MS Office).
• Patience and ability to remain calm under pressure when dealing with difficult customers.
• Strong attention to detail and accuracy in data entry.

Working Conditions:

• 6-day work week (may vary based on company policy).
• Rotational shifts may be applicable, including weekends and holidays.

Mandatory Languages

• English, Hindi, Kannada and Tamil