Senior Salesforce Business Analyst

Key Responsibilities:
Requirement Gathering & Analysis Engage with stakeholders to understand business needs and translate them into Salesforce solutions.
Process Optimization Improve workflows using Flows, Process Builder, and Validation Rules for automation.
Data Management & Reporting Maintain data integrity, create reports, and analyze key business metrics to support decision-making.
Customization & Configuration Configure Custom Objects, Fields, Page Layouts, and Record Types to align with business requirements.
User Training & Support Provide training and documentation to ensure smooth Salesforce adoption and best practices.
Collaboration with Development Teams Work closely with Apex, Lightning Web Components (LWC), and API integration teams to implement effective solutions.
Testing & Quality Assurance Conduct User Acceptance Testing (UAT) and regression testing to validate system enhancements.

Required Skills:
Strong Salesforce Knowledge Hands-on expertise in Sales Cloud, Service Cloud, CPQ, and Experience Cloud.
Automation & Reporting Experience working with Flows, Reports, Dashboards, SOQL/SOSL queries.
Business Process Mapping Ability to analyze gaps and recommend process improvements.
Project Methodologies Understanding of Agile, Scrum, and SDLC best practices.
Communication & Stakeholder Management Strong ability to liaise between business and technical teams.