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Nium

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3.1

based on 98 Reviews

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12 Nium Jobs

Manager - Client Servicing

8-12 years

Mumbai, Bangalore / Bengaluru

1 vacancy

Manager - Client Servicing

Nium

posted 5mon ago

Job Description

  • Relationship Management:
  • o Act as the main point of contact for all client needs and inquiries.
  • o Solve client queries, responding directly and seeking help from downstream teams when necessary.
  • Client Satisfaction:
  • o Understand and meet client requirements and expectations.
  • o Address issues or concerns promptly and effectively.
  • Client onboarding:
  • o Oversee onboarding for new clients, ensuring a smooth transition.
  • o Provide ongoing support and monitor client accounts to ensure they achieve their goals.
  • Strategic Planning:
  • o Collaborate with internal stakeholders to develop and implement client engagement and retention strategies.
  • o Stay updated on industry trends and best practices to keep our offerings competitive.
  • Communication:
  • o Regularly update clients on new features, product enhancements, and industry news.
  • o Gather client feedback to inform product development and improvements.
  • Reporting and Analysis:
  • o Track key performance metrics related to client satisfaction, retention, and revenue growth.
  • o Analyze data to identify trends and insights for decision-making and strategy development.

Which Skills & Experiences will make you successful

  • Education & Experience:
  • o Bachelors degree with 8+ years of experience, including 3+ years in client servicing (preferably with B2B/Enterprise/Institutional Payment clients)
  • Industry Knowledge:
  • o Strong understanding of payment processing technologies, trends, and regulations
  • o Experience with American domestic payments is a plus
  • Communication Skills:
  • o Excellent communication and interpersonal skills
  • o Ability to build rapport and trust with clients.
  • Empathy, active listening, and conflict resolution skills
  • Flexibility & Adaptability:
  • o Ability to work in US shifts between a window - 7PM to 7AM
  • o Ability to multitask and prioritize in a fast-paced environment.
  • Hands-On & Client-Focused:
  • o Comfortable with complex infrastructure
  • o Manage client queries, escalations, and conduct MBRs/QBRs
  • Stakeholder Management:
  • o Manage internal stakeholders (Sales, Account Management)
  • o Collaborate with Ops, Compliance, Product, and Tech teams.

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Nium through

(based on 5 Nium interviews)
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60%
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20% candidates got the interview through other sources.
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What people at Nium are saying

Manager Client Servicing salary at Nium

reported by 1 employee with 20 years exp.
₹22.5 L/yr - ₹28.8 L/yr
213% more than the average Manager Client Servicing Salary in India
View more details

What Nium employees are saying about work life

based on 98 employees
79%
80%
70%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Nium Benefits

Health Insurance
Work From Home
Soft Skill Training
Team Outings
Education Assistance
Job Training +6 more
View more benefits

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