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Customer Service Engineer
Nityo Infotech
posted 2hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Answer customers queries interacting manly through web-cases Work with customers to establish the root cause of problems and provide end-to-end service support, retaining end to end ownership of your cases
- Resolve and report on problems, troubleshoot and quickly diagnose complex problems in accordance with SLA Monitor the quality of the troubleshooting and diagnosis before escalation to the relevant teams
- Manage client relationships from an operational and technical perspective by working with Swift service managers
Employment Type: Full Time, Permanent
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based on 736 employees
Strict timing
Monday to Friday
No travel
Day Shift
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Nityo Infotech New Delhi Office Location
New Delhi Office
Nityo Infotech Services Pvt. Ltd., 2nd & 3rd floor, Plot no. 9, Sector 12 A, Dwarka, Pocket 3, Sector 12 Dwarka, Dwarka, New Delhi, Delhi 110075, India
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