Chief Operating Officer - Retail/Luxury/Fashion/Jewelry Sectors (12-18 yrs)

Key Responsibility Areas (KRA):

Operational Strategy and Leadership:

- Develop and implement operational strategies in line with the company's overall goals and growth plans.

- Oversee all day-to-day operations, ensuring efficiency, profitability, and customer satisfaction.

- Work closely with the CEO and other C-suite executives to translate the company's vision into executable business plans.

- Foster a culture of innovation, excellence, and accountability across the organization.

Production and Supply Chain Management:

- Ensure seamless and timely production processes while maintaining the highest standards of quality and craftsmanship.

- Optimize the supply chain to reduce costs, ensure sustainability, and maintain reliable sourcing of precious materials (gems, metals, etc.).

- Establish strategic relationships with key suppliers to ensure access to the finest materials and avoid disruptions.

Sales and Retail Operations:

- Oversee the management of retail stores, online platforms, and high-profile sales channels, ensuring a premium shopping experience.

- Work with the sales teams to drive revenue growth, monitor KPIs, and ensure alignment with brand goals.

- Identify and implement strategies to improve store performance and customer service standards.

- Ensure proper training and development programs for retail staff to maintain luxury service standards.

Brand and Marketing Collaboration:

- Collaborate with the marketing team to align operational activities with brand-building campaigns.

- Support product launches and brand events, ensuring operational readiness (from product availability to staffing).

- Help oversee public relations and strategic partnerships to enhance brand visibility and prestige.

Financial Oversight and Cost Management:

- Work with the finance team to create and manage operational budgets.

- Ensure cost-effectiveness across all operational functions without compromising on quality or brand reputation.

- Monitor financial performance metrics and make data-driven decisions to improve profitability.

- Oversee pricing strategies and product margins in line with market demands and the brand's luxury positioning.

Customer Experience and Satisfaction:

- Lead initiatives aimed at improving the overall customer experience, ensuring a seamless and high-touch service across all touchpoints (in-store, online, after-sales service).

- Implement feedback systems to address client concerns, monitor satisfaction, and continuously improve service quality.

- Drive client retention through personalized services and exclusive customer programs.

Technology and Innovation:

- Implement and upgrade technology solutions (ERP, CRM, e-commerce platforms) to streamline operations.

- Ensure that the brand stays ahead in terms of digital transformation, from online retail strategies to omnichannel integration.

- Explore new tools and technologies (3D printing, AI-driven customization) that enhance product quality and reduce lead times.

Team Management and Development:

- Lead, mentor, and motivate senior management and department heads.

- Foster a collaborative, results-driven environment where employees can thrive and contribute to the company's success.

- Ensure that talent acquisition, retention, and employee development plans are in place to meet the company's needs.

Compliance and Sustainability:

- Ensure adherence to all legal and industry regulations, including ethical sourcing of materials (conflict-free diamonds, sustainable practices).

- Lead initiatives for sustainability and environmental impact, ensuring alignment with global standards and customer expectations.

Business Development and Expansion:

- Identify new opportunities for growth, including market expansion, new product lines, and partnerships.

- Drive initiatives to expand the brand's presence in key luxury markets and strengthen its competitive position.

Skills and Qualifications:

- Experience: 10+ years in senior leadership roles, preferably in luxury, fashion, or jewelry sectors.

- Skills: Strategic thinking, operational efficiency, team leadership, financial acumen, luxury market understanding.

- Education: MBA or equivalent advanced degree in business or related field.