Support Engineer

• Day to day support of the existing products. To achieve this you will respond to Client queries as well as attend to any reported incidents and you will engage with other team members as well as other teams across the Company.
• Responsible for meeting client SLAs. You will follow the SOP to address any production issues and will engage the tech team in a timely manner to avoid SLA miss.
• Participation in the new projects. You will facilitate support for all new projects going into production.
• Flexibility to work in shifts; esp. night shifts.

Key Skills - Domain Expertise

• Have a high level of analytical/problem solving skills with an ability to recognize and identify unique opportunities and innovative ways to overcome business constraints.
• Have a high level of interpersonal and communication skills, and ability to engage and influence clients and internal stakeholders.
• Fluent spoken and written English.

Technical Skills

• High Proficiency with SQL
• High Proficiency with AWS S3
• Knowledge of Airflow or any orchestration tools such as AWS Glue and Azure Data Factory
• Knowledge of Spark will be a big plus
• Knowledge of any scripting languages such as Python, Scala and Shell Script will be a big plus
• Knowledge of cloud deployment like AWS /Azure or DevOps experience will be a plus

Mindset and attributes

• Bachelor s degree, preferably in the IT area.
• Years of previous working experience: Preferably at least 3 years .
• Preferred experience in IT projects and client support.
• Short experience as a developer / IT specialist is considered a plus.