Sr Tech Escltn Mngr-Integ Ops

key accountabilities

Handling escalated tickets for IP related failures.

Contacting vendors and following up until failure resolution.

Timely and High-Quality handling of all support Requests.

Use all forms of training provided by Equant to

keep up-to-date with existing and new IP services.

Improvement of the OBS knowledge base.

Coach and mentor Service Desk and Incident

Management according to the IP Trend Analysis reports.

Shift work/on-call may be required.

Strong understanding and configuration experience of MPLS VPN network and managed LAN

Experience on Wireless LAN and NEXUS Switches is desirable

Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach.

Good interpersonal skills.

Good time management, organizational and communication skills

Ability to work under pressure.

Ability to deal with multiple tasks.

Ability to coach and mentor peers and subordinates

Ability to act as the customer representative with suppliers and vendors.

Proactive, self-motivated and determined attitude.

Leadership and Matrix Management, Excellent training & coaching skills

Good analytical skills

Excellent problem solving skills are necessary.

Flexibility in terms of working hours.

Proficient in English.

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.