Work directly with customers and internal users to provide solutions for Syncade applications.
Troubleshoot and develop technical solutions for support issues related to Syncade software, hardware setup and configuration, and network setup and configuration.
Review and improve existing Advanced Services procedures.
Design and develop virtual machines infrastructures for customers using either VMWare or Hyper-V.
Diagnose and troubleshoot support issues on live production environments.
Communicate and deploy solutions on live systems critical to business operations.
Develop plans/strategies for future Syncade system migration/upgrades.
Support the sales organization for the generation of customer proposals.
Build & Manage Cloud infrastructures for customers.