Network Engineer - Technical Support (7-10 yrs)

Job Description :

Responsibilities :

- Technical support for Networking managed service function

- Provide 24/7 technical support services for Network related issues - covering Incidents Management and Change Requests for customers Maintenance activities such as patches and upgrades for customers 2nd level log analysis and reporting

- Troubleshoot and resolve Network related fault

- Generate configuration for the change request

- Support the implementation of change request for Network devices

- Planning future improvement and suggesting solutions to reduce network faults

- Support implementation of project based on the design as required

- Ensure accurate maintenance of Network inventory, record and configuration management for all Network devices

- Provide training to the first level engineers

- Write technical procedures for changes

Skills :

- Understanding of technologies used in large organizations to deliver IT services;

- Information Technology Engineering Degree with 7-10 year experiences

- Strong experience in network infrastructure - WAN, LAN, WLAN and associated enterprise equipment

- Experience on Cisco Meraki, SDWAN and Aruba is must for the role.

- CCNA/CCNP certification is a plus

- Autonomy, Reactivity and Team spirit

- Strong oral and written communication skills.