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18 NeuraFlash Jobs
Salesforce Consultant, Service Cloud Voice
1-6 years
Hyderabad / Secunderabad
1 vacancy
Salesforce Consultant, Service Cloud Voice
NeuraFlash
posted 12hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Facilitate business process reviews to identify customer requirements and processes
- Create visual diagrams illustrating customer business processes
- Create user stories based on customer requirements
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Develop technical requirements and specifications for customers and the technical delivery team
- Learn and drive best practice contact center design into each and every aspect of solution delivery
- Effectively manage aspects of projects and customer communications
- Deliver customer end user training and documentation
- Configure Salesforce Solutions using point-and-click tools available on the platform (eg, Process Builder and Visual Flows)
- Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
- Acquire new technical expertise and understanding of latest Salesforce features and major launches
- Understanding of Contact Center routing strategies in Salesforce and Amazon Connect
- 1+ years project experience in a hands-on position
- 1+ years of experience with Salesforce in a development or configuration capacity
- Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
- Solid Understanding of Salesforce Platform and its architecture
- Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
- Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
- Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture
- Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud
- Detail-oriented and a strong team player with great communication skills
- Keep an open mind and must be flexible to change
Nice to haves:
- Contact Center architecture knowledge
- Working knowledge of voip communication protocols like SIP, WebRTC
- Experience building contact centers based on Amazon Connect Contact Center solution
- Experience with Workforce Management solutions
- Experience working with outbound dialers, campaign management
Employment Type: Full Time, Permanent
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What people at NeuraFlash are saying
Salesforce Consultant salary at NeuraFlash
reported by
6
employees
with 4-9
years exp.
₹16.2
L/yr - ₹24.1
L/yr
60%
more
than the average Salesforce Consultant Salary in India
View more details
What NeuraFlash employees are saying about work life
based on 6 employees
Flexible timing
Monday to Friday
No travel
Day Shift
NeuraFlash Benefits
View more benefits
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