I Square Tek - Networking Engineer - Routing & Switching (5-9 yrs)

Technical Skills :

- 5+ year of technical experience with Routing and Switching Configurations.

- Should have configuration and good troubleshooting skills.

- Monitoring, Field engineers, broadband engineers are not fit for this role.

- Experience with Firewalls, Load balancers will be an added advantage.

- Fluent in English (verbal and written).

- Passionate about networking, information technology or cloud technologies.

- An up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands

- Excellent communication skills, particularly the ability to communicate with staff who are not technically trained.

- Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organisation.

- Organisational skills and the ability to prioritise your workload.

- Ready to work in rotational shifts in 24x7 operations

Key Responsibilities :

- Provide support in the areas of Network and Network security products like Cisco, Comware, Aruba, Checkpoint, Palo Alto, Fortinet, F5 etc.

- Operate, Administer and Govern customer setup.

- Provide leadership in technical problem management and the resolution of all issues, working closely with end customers and HP remote and field support staff.

- Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers.

- Participate in after-hours remote support rosters.

- Identify and contribute to projects to improve product support, customer satisfaction and team efficiency.

- Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).

- Technical writing skills will be required to publish Issue resolution documents (KM & KT)

- Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion

- Must be able to interact with colleagues from different countries and background (own team, members of SC and Product Divisions)

- Participate/Drive ITIL based change management, Problem management, incident management.

Experience/Knowledge :

- 5+ years of demonstrated experience in Network troubleshooting including service and support on networking products such as routers, switches, firewalls etc.

- Ability to isolate and solve complex technical/business problems with the ability to interact with people (customer and internal HPE) at all levels, across a geographic region.

- Demonstrate strong written and verbal communication skills.