eCommerce Manager - Packaging Startup (3-8 yrs)

We are seeking an eCommerce Manager for a seed funded sustainable packaging start-up.

Job Profile:

- Responsible for driving the growth and performance of quick commerce platforms (e.g., Blinkit, Swiggy Instamart, Zepto) and marketplace channels India / US market (e.g., Amazon, Flipkart).

- This role will involve, operational execution, and cross-functional collaboration to optimize sales, customer experience, and profitability in the ecommerce domain.

- Analyze market trends and competitor activities to identify growth opportunities.

- Define sales, revenue, and profitability targets for each platform.

- Planning of projections on monthly basis and monitoring of inventory freshness across hubs.

- Build and maintain strong relationships with quick commerce and marketplace platforms.

- Regularly monitor platform performance and optimize product visibility, pricing, and promotions.

- Ensure accurate and attractive listings with updated product descriptions, images, and pricing.

- Optimize product discoverability through SEO, keyword strategy, and A+ content.

- Manage inventory across platforms to avoid stock outs or overstocking issues.

- Plan and execute platform-specific marketing campaigns and promotional events.

- Collaborate with the digital marketing team to drive traffic and conversions.

- Track ROI and performance metrics of campaigns to ensure optimal spending.

- Coordinate with supply chain teams to ensure seamless order processing, packaging, and delivery.

- Monitor order fulfilment rates and minimize SLA breaches or delivery delays.

- Collaborate with platforms to implement quick commerce-specific operational requirements.

- Track and analyses sales data, customer behavior, and platform performance.

- Generate actionable insights to improve traffic, conversion rates, and AOV (Average Order Value).

- Prepare regular reports on platform performance for senior management.

- Ensure compliance with platform guidelines and legal requirements.

- Oversee reconciliation of payments, returns, and platform fees.

Requirements:

- Bachelor's/Master's degree in Business, or a related field.

- 3 years of experience in ecommerce, with at least 2 years in quick commerce and marketplace management.

- Strong understanding of ecommerce platforms, business models, and digital trends.

- Analytical mindset with expertise in tools like Excel, Power BI and navigating platform dashboards.

- Excellent negotiation, communication, and relationship-building skills.

- Ability to work in a fast-paced, dynamic environment and meet tight deadlines.

- Knowledge of inventory management, logistics, and supply chain processes.