Customer Success Manager - LATAM

Thane, Mumbai | Customer Success Team | Full-time

Do you love to own customers KPIs?

Are you an evangelist who would like to help the marquee enterprise brands? 

Then this is the role for you!

Role & Responsibilities

• Develop an intimate understanding of your customers businesses
• Develop a network of champions within each account through education, coaching and strong influencing skills
• Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user lifecycle journey
• Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
• Be an expert on trends and best practices for digital marketing and analytics
• Enlighten our customers with insights garnered from their own data and industry trends
• Ensure customers get maximum value from customer engagement by leveraging full platform functionality
• Handle customer concerns with confidence, putting them at ease
• Generate Case Studies, Testimonials & PR from customers opportunities
• Learn best of the marketing technologies and concepts
• Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts
• Represent on behalf of customers/company at different forums/webinars

Qualifications

• MBA in Marketing is a plus.
• 6 to 8 years of experience in digital marketing, CRM or Customer Success (Ideal)
• Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired
• Ability to work with cross-functional teams
• Strong project management and time management skills
• Ability to identify and implement process improvements
• Strong problem-solving skills diagnosis, root-cause assessment, option evaluation and resolution
• Ability to communicate clearly and strategically with clients, team members, and the marketplace
• Ability to respond quickly to critical issues and roadblock
• Good communication skills (Written/Oral)
• Excellent presentation skills

Whats in it for you?

• Immense growth, continuous learning and consult the top-notch brands
• Work with some of the most innovative brains
• Opportunity to explore your entrepreneurial mindset
• Open culture where your creative bug gets activated.

If this sounds like a company you would like to be a part of, and a role you would thrive in, please dont hold back from applying! We need your unique perspective for our continued innovation and success!

So let’s converse! Our inquisitive nature is all keen to know more about you.