Sr. Customer Service Associate - Social Process

Job description

We are looking for a creative individual to handle customer escalations on LinkedIn, Facebook, and Instagram. You will manage sensitive issues, and ensure a seamless customer experience through timely and professional responses.

Job Title/ Designation - Sr. Customer Service Associate - Social Process

Process - Telecom

Location Noida, Sector 62

Days of working 5 Days a week / Rotational off and shifts

Remuneration: Up to 3.25 LPA +PLI + Night shift allowances +Medical Insurance

Qualification Graduation is Mandatory

Experience - Min 1 Year Experience in customer service, handled social Media Escalations on linkedin, Facebook, Instagram current or previous.

CTC Per Annum - Up to 3.25LPA

Knowledge & Skill:

Pre-requisite: Proficiency in business writing skills.

Creative thinking in crafting responses

Roles & Responsibilities:

Handling customers queries on social media platforms like Facebook, Twitter, Instagram etc.

Handling customers escalations/grievances.

Handling social media escalations on social media platforms.

Providing resolution to the customers.

Interested applicants may send their applications at sanjana.sharma@netimpactlimited.com or call /WhatsApp resume on Sanjana Sharma- 8527857726