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Sr ServiceNow Engineer Change & Release Management
7-12 years
Hyderabad / Secunderabad
1 vacancy
Sr ServiceNow Engineer Change & Release Management
Ness Digital Engineering
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Design and configure ServiceNow workflows for Change and Release Management in ITSM and ITAM.
- Collaborate with architects to define and implement efficient configurations for scalable solutions.
- Develop reusable configurations, templates, and best practices to ensure consistent delivery.
- Provide technical leadership to developers and engineers on ServiceNow best practices.
- Troubleshoot and resolve advanced configuration issues.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
- ITIL v4 Foundation
- 7+ years in IT Service Management, including extensive hands-on experience as a ServiceNow Lead/Senior Engineer.
- expertise in ServiceNow architecture, specializing in ITSM, ITOM, HAM, SAM, IT Business Management, and IT Operations Management.
- Proficient in ServiceNow configuration, scripting, and integrations, prioritizing out-of-the-box functionality with minimal customizations.
- Advanced skills in ServiceNow scripting languages: JavaScript, GlideScript, and AngularJS.
- Experience in building custom applications, enhancing modules, and developing tailored solutions to meet business requirements.
- Expertise in UI policies, client scripts, business rules, workflows, flows, and notification systems.
- Strong experience in integrating ServiceNow with third-party tools such as Atlassian, Jenkins, and Azure DevOps.
- Proficient in API integrations using REST, SOAP, and MID Server for secure and seamless data transfers.
- Skilled in managing inbound/outbound integrations, ensuring data reliability and consistency.
- Deep understanding of ITIL v4 processes, including Incident, Problem, Change, Release, and Asset Management.
- Proven ability to streamline and optimize workflows, service catalogs, and automation for improved operational efficiency.
- Expertise in lifecycle management, data normalization, and reducing technical debt within ServiceNow implementations.
- ITSM, ITAM, CMDB, HAM, SAM, and Integration Hub.
- Designing and implementing enterprise-grade workflows for Change and Release Management.
- Excellent client communication and stakeholder management abilities.
- Strong documentation and presentation skills to convey technical concepts effectively.
Employment Type: Full Time, Permanent
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