Telecaller (IVF) Male /Female, Front office

Role & responsibilities

The job responsibilities of a telecaller in an IVF (In vitro fertilization) clinic can vary but typically include:

1. Client Inquiries: Answering incoming calls and responding to queries from potential patients regarding IVF treatments, costs, and processes.
2. Scheduling Appointments: Helping clients book consultations or follow-up appointments with fertility specialists and doctors.
3. Providing Information: Explaining IVF procedures, treatment options, and the steps involved to prospective clients, ensuring they understand the process.
4. Follow-Up Calls: Contacting patients for follow-up calls after consultations or treatments to ensure their satisfaction, remind them of upcoming appointments, or inquire about their progress.
5. Patient Support: Assisting clients with basic concerns or questions and providing emotional support during a potentially stressful time.
6. Database Management: Maintaining and updating records of patient information, including inquiries, appointments, and treatment progress.
7. Promoting Services: Informing patients about any new services, promotions, or packages the IVF clinic may be offering.
8. Coordinating with the Medical Team: Communicating with doctors, nurses, and other clinic staff to ensure patient needs are addressed effectively.
9. Handling Referrals: Managing and processing patient referrals from other healthcare providers and guiding them through the referral process.
10. Handling Documentation: Collecting necessary documentation for patients, such as medical records or forms, and ensuring everything is properly filed and kept confidential.