Customer Relation Executive

Role & responsibilities Interacting with clients to understand their cleaning needs and requirements.

Providing prompt and efficient customer service via phone, email, and in-person communication.

Handling customer inquiries, complaints, and requests in a professional and timely manner.

Coordinating with the operations team to schedule cleaning appointments and ensure timely service delivery.

Maintaining accurate and up-to-date client records, including contact details and service preferences.

Following up with clients to ensure their satisfaction and address any concerns or issues.

Assisting in the resolution of billing and payment-related matters.

Collaborating with the sales team to identify opportunities for upselling additional cleaning services.

Providing administrative support, including data entry, document preparation, and report generation.

Adhering to company policies and procedures, maintaining confidentiality, and promoting a positive image of the company.

Preferred candidate profile Excellent communication skills in English and Hindi, both verbal and written.

Proficient computer skills, including Microsoft Excel, Word, and other relevant software.

Previous experience in customer service or a similar role is preferred.

Strong problem-solving and conflict resolution abilities.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

High level of honesty, integrity, and punctuality.

Attention to detail and strong organizational skills.

Ability to work independently as well as part of a team.

Flexibility to work 9-hour shifts, with 2 days off per week during the initial 2-month training period.

Perks and benefits Salary will be reviewed and hiked based on performance.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please apply with your updated resume and a brief cover letter explaining your suitability for the position.