Tech PM Grade 5 capability SR - Production Support

Its fun to work in a company where people truly BELIEVE in what they are doing!

Were committed to bringing passion and customer focus to the business.

Company overview

Fractal is a strategic AI and analytics partner to the most admired Fortune 500 companies globally, helping them power every human decision in the enterprise at scale by bringing AI, Engineering and Design together. Fractal has close to 3000 consultants spread across 16 global locations including the United States, UK/EU, APAC, and India.

Must have worked as a Senior Technical Program Manager (and not that of a Technical Architect). The applicant should have good understanding of technology in his/her early years of work experience.

Responsibilities:

• Develop and maintain strong, long-lasting relationships with key stakeholders, including C-level executives, business leaders, and technical teams, at client organizations.
• Serve as the primary point of contact for clients, understanding their business needs, challenges, and objectives, and translating them into actionable technical requirements.
• Collaborate closely with cross-functional teams, including data engineers, data scientists, and solution architects, to design and deliver innovative data solutions that address client requirements and drive business value.
• Provide technical leadership and guidance to clients throughout the project lifecycle, from initial scoping and planning to implementation, testing, and deployment.
• Act as a liaison between clients and internal teams, ensuring clear communication, alignment of expectations, and timely resolution of issues or concerns.
• Proactively identify opportunities for upselling and cross-selling additional services or solutions to existing clients, driving revenue growth and expanding the scope of our engagements.
• Stay current with industry trends and emerging technologies in data engineering, visualization, AI/ML, and data science, and share insights and best practices with clients to help them stay ahead of the curve.

Qualifications:

• Bachelors degree in Computer Science, Engineering, or related field; Masters degree preferred.
• 15+ years of experience in data engineering, visualization, AI/ML, and data science projects, with a focus on client-facing roles such as Program management, technical account management, solution consulting, or pre-sales engineering.
• Proven track record of building and maintaining strong client relationships, driving customer satisfaction, and achieving business growth targets.
• Deep understanding of Cloud, data engineering technologies (e.g., SQL, ETL/ELT, data modeling), visualization tools (e.g., Power BI, Tableau), AI/ML frameworks (e.g., TensorFlow, PyTorch), and data science methodologies.
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
• Strong problem-solving skills, with the ability to quickly understand complex technical challenges and develop creative solutions to address them.
• Self-motivated and proactive, with a passion for delivering exceptional customer experiences and driving business impact.

If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!