Maxval - Business Analyst (4-5 yrs)

About the Company:

MaxVal started as an IP services company in 2004, with a keen focus on efficiency, cost-effectiveness, and continuous improvement through metrics-based processes. Our focus on these core values led to the tech-enablement of our offerings even before this buzzword became an industry standard. Over the years, MaxVal developed many internal applications to increase our quality efficiency and customer satisfaction. As these systems grew and became more sophisticated, we have productized them and offered them to our clients. Today, MaxVal serves over 600 clients across the full IP life cycle with the industry's leading products and services. Our 600-plus employees represent the most IP and tech-savvy individuals in the industry.

About the Role:

We are seeking a highly skilled Business Analyst with strong analytical and communication skills to join our dynamic team. The ideal candidate will be a native Chinese speaker with fluency in English, enabling seamless collaboration with our Chinese clients.

Responsibilities:

- Requirements Gathering: Elicit, analyze, and document detailed business requirements from Chinese stakeholders, ensuring a clear understanding of their needs.

- Process Analysis: Model, analyze, and optimize business processes to improve efficiency and effectiveness.

- Data Analysis: Analyze complex data sets to identify trends, patterns, and insights.

- Solution Design: Develop innovative solutions that align with business objectives and technical constraints.

- Documentation: Create clear and concise documentation, including business requirements documents, process flows, and user stories.

- Stakeholder Management: Effectively communicate with stakeholders at all levels, building strong relationships and managing expectations.

- Collaboration: Work closely with cross-functional teams, including developers, testers, and project managers, to ensure project success.

Other Responsibilities:

- Act as a single point of contact between the business and technical team.

- Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users.

Qualifications:

- Language Proficiency: Native or bilingual proficiency in Chinese (Mandarin) and English.

- Technical Skills: Strong analytical and problem-solving skills.

- Proficiency in business analysis methodologies and tools (Optional: Salesforce or other IP systems).

- Soft Skills: Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Strong attention to detail and organizational skills.

- Understand business requirements and translate it into functional and technical requirements and test scripts.

- Analyze real-time and historical data on operational performance and customer experience.

- Generate and modify user dashboards; partner with development & testing teams to create effective tools.

- Coordinate with Salesforce administration & Development teams to take ownership of technical delivery and escalate to relevant resources on roadblocks.

- Participate in all aspects of changes: requirements, design, user testing, and agile sprints.

- Enable functional delivery and be responsible for User Acceptance Testing (UAT) rollout.

- Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.

- Enable effective decision-making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.

- Analyze current delivery trends, provide recommendations, and execute existing or new programs and process improvements to drive productivity and improved service delivery.

Educational Qualification:

- Bachelor's Degree: A bachelor's degree in business administration, computer science, information systems, engineering, or a related field.

- Certifications (Optional): Certifications like Certified Business Analysis Professional (CBAP) or any related certifications.

- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.

- Strong written, verbal, and collaboration skills.

Job Location: China.