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Oracle Fusion Financial Support Analyst
NCR Corporation
posted 4mon ago
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Key skills for the job
Job Description
- You will assist in maintaining and supporting Oracle Cloud Financials, Procurement and system integration troubleshooting
- Provide day-to-day functional support and management of internal Oracle support tickets
- Create and make changes to accounts in Active Directory, email, and internal business applications
- Assist with troubleshooting network connectivity between sites when necessary
- Required to provide support after main hours to complete support and project tasks
- Act as a liaison and foster positive relationships between business partners and IT team
- Youll help bridge any system gap to solve functional and operational challenges using technology solutions
- Perform ongoing system routine maintenance, performance tuning and user management
- Resolve system issues by proposing feasible solutions and follow-through to efficient resolution
- Manage service request tickets while handling escalations with Oracle
- Qualifications for cloud support
Must be able to work under pressure, take clear ownership of issues and drive to ensure successful closure for the customer, peers and IT Production - GIT (but, will get training on this)
- Jira ticketing system
- Experience doing application operational support in a Sitecore environment
- Mongo DB administration and setup
- Must have at least 2-3 years of experience in Oracle Cloud Support for Oracle Finance Modules like General Ledger, Accounts payable, Accounts Receivables and Supply chain Modules like I Procurement.
- Must have a good understanding of Close process for Oracle Modules.
Employment Type: Full Time, Permanent
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