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Customer Engineer
NCR Atleos
posted 1hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office).
Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.
Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures.
Communicates to all levels - Service/Installation Coordinator/Customer/Control Tower, throughout the entire service activity.
Represents NCR in a manner that reflects positively on the image and reputation of the company
Customer Services
Assists or delivers the following customer services:
Installation and set-up of hardware, hardware modifications, first line maintenance, multi-vendor maintenance
Performs periodic preventative maintenance on assigned products
Diagnoses problems, makes minor repairs, and replaces components (at the module level). Follows appropriate security procedures when working with ATM s and or within financial institutions.
Equipment Staging and Installation
Performs shop or site staging of equipment as assigned
Assists, as part of a team, in site preparation and equipment installation. May install limited modifications or Field Retrofit Orders (FROs)
Performs any needed modular swaps and unit replacements
Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.
Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures.
Communicates to all levels - Service/Installation Coordinator/Customer/Control Tower, throughout the entire service activity.
Represents NCR in a manner that reflects positively on the image and reputation of the company
Customer Services
Assists or delivers the following customer services:
Installation and set-up of hardware, hardware modifications, first line maintenance, multi-vendor maintenance
Performs periodic preventative maintenance on assigned products
Diagnoses problems, makes minor repairs, and replaces components (at the module level). Follows appropriate security procedures when working with ATM s and or within financial institutions.
Equipment Staging and Installation
Performs shop or site staging of equipment as assigned
Assists, as part of a team, in site preparation and equipment installation. May install limited modifications or Field Retrofit Orders (FROs)
Performs any needed modular swaps and unit replacements
Asset Management
Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management
Maintain an appropriate parts inventory as well as parts record keeping
Reporting
Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required
Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
Employment Type: Full Time, Permanent
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What people at NCR Atleos are saying
Customer Engineer salary at NCR Atleos
reported by
4
employees
₹0.2
L/yr - ₹3
L/yr
63%
less
than the average Customer Engineer Salary in India
View more details
What NCR Atleos employees are saying about work life
based on 34 employees
Flexible timing
Monday to Friday
No travel
Day Shift
NCR Atleos Benefits
View more benefits
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