Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

RATE NOW!
- ABECA 2025
  
  RATE NOW!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Navis India

Compare

4.2

based on 14 Reviews

4 Navis India Jobs

Customer Support Engineer

Kaleris

4.2

based on 14 Reviews

3-8 years

Chennai

1 vacancy

Customer Support Engineer

Navis India

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Oracle Linux Administration Windows System Administration Equity Research XML

+ 3 more

Job Description

Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation .

We are looking for a dynamic individual with a proven track record of success as a Support Engineer within the software industry. You will be working in a customer support environment, consulting with customers, software developers, and product owners.

As a Kaleris Support Engineer, you will be responsible for providing first and second level support to Kaleris TOS end users. You must demonstrate superior communication and organizational skills to respond to diverse and sometimes urgent customer needs. You will troubleshoot and develop detailed cases related to software defects for sustaining engineers and create workaround processes when standard processes fail. Our Support Engineers work closely with other technical resources to ensure timely resolution or escalation of incoming service issues always demonstrating an ability to understand technical issues related to Navis software.

If you re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we d like to meet you.

Responsibilities

Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Kaleris/Navis products.

Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.

Verify, reproduce, and isolate application defects or faults reported by Kaleris/Navis Customers. While this role doesnt involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.

Reproduce software defects in a lab environment using customer datasets or remote connections to the customers test environment.

Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.

Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldnt be reproduced off-site, and testing Kaleris/Navis product integrations with third-party systems.

Participate in software implementations and upgrades at customer facilities as necessary.

Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues.

Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.

Requirements

An Engineering degree (BE/BTech) in Computer Science.

4-8 years of Technical Support or Product support (Application Support) experience including at least 3 years supporting enterprise software solutions, preferably in container terminal, shipping, or logistics industries. Experience with Container Terminal Automation is a plus.

Hands-on experience with JAVA, XML, and client-server applications.

Knowledge and experience in coding with Core Java/Groovy is advantageous.

Excellent written and verbal communication skills in English.

Inherent customer service and technical support orientation.

Detail-oriented, self-motivated, and assertive communicator.

Flexibility to work in shifts based on business requirements.

Proficiency in various system platform technologies such as MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate and J2EE is recommended.

Familiarity with diagnostic tools like Hyperic or similar is a bonus.

Understanding of relational database structures and web-based enterprise solutions.

Strong analytical and technical troubleshooting skills across various applications and technologies.

Willingness to travel as needed and the ability to work extended hours under tight deadlines.

Teamwork skills, especially in multi-disciplinary virtual teams across different locations.

Strong leadership, time management, and organizational abilities.

Additional Expertise

Experience with container terminals and automated container terminals is a plus

Terminal planning experience and the use of Navis SPARCS, Navis N4/XPS, Radio Server and ECN4 will be advantageous

Detailed knowledge and experience in any combination of the following systems platform technologies is essential - Windows server including clustering and VMWare, Networking technologies especially TCPIP, Linux (or other flavor of UNIX), MS SQL Server, Oracle, and desirable are Java, EDI, Spring, Hibernate, J2EE and/or Xenos Transform Designer Tool

Hands-on experience of API s, XML, JAVA, APACHE and client-server applications

Knowledge and experience in writing code using Groovy, Core Java extensions, or other programming language experience is a plus

Knowledge of Hyperic or other diagnostic tools will be an added advantage

Knowledge of relational database structures, web-based enterprise solutions and technologies

Setup customer environment as needed for problem replication (ie: perform installation and configuration of software patches for Oracle/Unix based and J2EE based software products etc)

Benefits & Compensation

Competitive compensation package

Medical Insurance

Life/AD&D (paid for by Kaleris)

Paid Time Off (FlexPTO, parental leave, volunteering time off)

Broadband Allowance, IT gadgets Allowance

Tuition Reimbursement

Employee Assistance Program

Career growth and mentorship

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the position may change necessary to business demands.

We are an equal-opportunity employer and value diversity at Kaleris. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

*We do not accept unsolicited external resumes from outside, third-party sources*

Employment Type: Full Time, Permanent

Read full job description

Prepare for Engineer- Customer Support roles with real interview advice