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2 Navin Housing Properties Jobs
Assistant Manager - Training & Process Audit
1-4 years
Chennai
1 vacancy
Assistant Manager - Training & Process Audit
Navin Housing Properties
posted 3d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- To audit and review current presales process and establish a well-defined process.
- To audit presales calls and observe interactions with customers to assess quality and monitor the adherence of processes set.
- To coach individuals on a regular basis; providing specific guidance thus improving individual and team s performance.
- Conduct sales calls audit and identify areas of improvement and provide training.
- To analyze sales & customer service specific training need, develop relevant content & ensure effective training delivery of the same.
- To conduct training for new and current associates and develop precise and individualized training plans for underperforming staff.
- To observe sales encounters and CRM interactions with customers and determine the training needs for individuals and team.
- To do sales perspective competitor analysis; study the difference in product and customer service aspects.
- To create competitor awareness in the sales team and educate on product advantages.
- To deliver product training on a regular basis reiterating value based selling practices.
- To coordinate with respective customer facing departments for preparation of product training content.
- Provide regular updates on current market trends, customer requirements and government norms to respective stakeholders.
- To ideate and provide consistent learning through various alternate means (video-based learning, case studies, etc.)
- To participate in review meetings and provide inputs on strengths and areas of improvements.
Employment Type: Full Time, Permanent
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What Navin Housing Properties employees are saying about work life
based on 37 employees
Strict timing
Monday to Saturday
Within city
Day Shift
Navin Housing Properties Benefits
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