4 Navi Technologies Jobs

Role & Responsibilities

• Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses
• Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets
• Overview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers
• Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.)
• Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same
• Ensure agents regularly attend all meetings, AHMs, and training sessions as required
• Highlight accounts requiring legal action and following process on the same
• Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis
• Run daily team stand-up/ huddle, ensure attendance and App adoption by the agents

Preferred candidate profile -

- Candidates with experience in managing teams from Collections/Sales background BFSI, NBFC, Agency Management

- Communication skills & Microsoft Excel

Perks and benefits -

-6 day work

-PF

-Gratuity

-Medical Insurance

-Incentives

-Petrol Allowance