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124 NatWest Services Jobs
Customer Service & Operations Credit Analyst
3-7 years
Gurgaon / Gurugram
1 vacancy
Customer Service & Operations Credit Analyst
NatWest Services
posted 9hr ago
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Key skills for the job
Job Description
Join us as a Customer Service & Operations Credit Analyst
- We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
- You ll be liaising with customers and businesses to accurately collect information in order to solve their queries
- You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
- Were offering this role at senior analyst level
As a Customer Service & Operations Credit Analyst, you ll be responding to queries from customers promptly and tactfully within our SLAs. We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.
Your day-to-day will include:
- Authorising and investigating all transactions to our KPIs
- Collecting and analysing the required information from the customers and businesses
- Reviewing processes which could be automated or enhanced to improve the customer and business experience
- Supporting with process training and knowledge sharing in the team
In order to excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.
You ll also demonstrate:
- An awareness of changes in trends, policies and regulations
- An understanding of our industry and its customers
Employment Type: Full Time, Permanent
Read full job description What people at NatWest Services are saying
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