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120 NatWest Services Jobs
Production Analyst
NatWest Services
posted 13hr ago
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Job Description
Join us as a Production Analyst
- This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
- We ll look to you to deliver a production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
- Hone your existing analytical skills and advance your career in this exciting, fast paced role
- Were offering this role at senior analyst level
As a Production Analyst, you ll support with providing day-to-day technology based services and will assist with deploying new applications and architecture across the domain. We ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards. End-to-end support model using workflow management tools, ATM Monitoring tools, ATM Switches, LSP and SSIH toolsets.
It s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring. Youll work in the rotational shift including night shift.
Your role will also involve:
- Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur
- Regularly attending the feature teams refinement and planning sessions
- Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
- Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery
We re looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you ll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration.
We re also looking for:
- At least two to four years of experience in Level 1 technical support
- Excellent communication with good understandig of basic network and hardware concept
- Proven capability in task execution againts defined SoPs
- Knowledge and experience of industry standard toolsets and processes
- Knowledge and experience of using operational principles
- A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
- Good collaboration and stakeholder management skills
Employment Type: Full Time, Permanent
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