Executive - Patient Relations

Job Responsibilities:

• Serve as the primary point of contact for patients and their families.
• Address and resolve patient inquiries, concerns, and feedback effectively.
• Ensure a seamless patient experience by coordinating with various departments.
• Assist with patient admissions and discharge processes.
• Maintain detailed records of patient interactions and feedback.
• This role would include rotational shifts consisting of Morning, Evenings and Sundays.
• Liasoning with the various departments such as billing, doctor, Nursing, Security to provide proper information on time whenever asked by patient.
• Handling Patient Complaints & Grievance &trying to resolve it by following up with concerned responsible person/department on immediate basis.
• Guiding the Patient & giving them special assistance as & when required or if any information comes from Front Office/Nursing /Technician Staff, Doctor, Asst. Manager where patient/Relative requires immediate attention.
• Taking Daily Routine Rounds for all In-Patients to make sure of their comfortable stay & proper services.
• Handover of the Feedback form & collecting it back from the patient/Relative prior to discharge.
• Doing Pre-admission calls and counseling patient about the hospital guidelines.
• Handling agitated patient and resolving their issue at the same time.
• Updating of OPD forms & daily checking OPD courtesy call list.
• Handling health checkup patients, IPD patients & to ensure their experience in the hospital satisfactory.

Required Documents:

• Updated Resume
• Educational Certificates
• Work Experience Certificates (If Applicable)
• Identity Proof (Aadhar Card, PAN Card, etc.)