ServiceNow CSM/FSM expert :

Experience: 6-12 years

Location: Noida/ Gurgaon

Job Description:

ServiceNow CSM/FSM expert :

• Minimum 6 Years -12 Years in collaborating with teams to understand their requirements and pain points, translating them into functional specifications.
• Design, configure, and customize ServiceNow modules to optimize legal service processes such Customer Service Management and Financial Services Operations
• Implement best practices for legal service management using ServiceNow, ensuring alignment with the organizations goals.
• Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions.
• Perform system testing, troubleshooting, and issue resolution during the implementation phase.
• Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow.
• Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into the solution design.
• Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform.
• Document processes, configurations, and solutions to create comprehensive user guides and training materials.
• Proven 6+ yearsexperience as a functional consultant or business analyst in legal services management.
• In-depth understanding of processes and workflows within organizations.
• Strong expertise in configuring and customizing the ServiceNow platform for legal service management.
• Excellent communication and interpersonal skills.
• Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus.