Executive - Customer Service (0-2 yrs)

- Resolve customer tickets over m-desk/ERP, calls and social media.

- Quick turnaround time to answer customer queries and update tickets

- Identify and assess customers' needs to achieve customer satisfaction

- Follow communication procedures and guidelines

- Go the extra mile to engage customers and keep them happy

- Collect feedback and collaborate with departments to bring in impactful solutions

- Maintains customer records by tracking and updating information.

- Research, identify, and resolve customer complaints using relevant software

- Document all call information according to standard operating procedures

- Recognize, document, and alert the management team of trends in customer calls

Salary Bracket : (15 - 19k)

shift timing : 10 to 7

week off : sunday fix