Area Service Manager

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Job Responsibilities:

Ensure smooth operations within the company with a focus to improve company efficiency

Ensure query resolution within TAT by coordinating with internal / external parties

Receive calls from and make outbound call to merchants to understand their queries and help in resolution.

Conduct root-cause analysis of Merchant queries and find corrective / preventive action

Help merchant with possible solution by understanding the regulatory framework and operation workflow

Conduct period calls with team on pending queries / escalations of merchants

Prepare weekly data for merchants giving comparative analysis of total transactions p rocessed, margin of error, status of open queries etc.

Ensure queries are not repeated by implementing permanent solution

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