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98 Mphasis Jobs

Transctn Proc Asst Unt Mgr

4-6 years

Bangalore / Bengaluru

1 vacancy

Transctn Proc Asst Unt Mgr

Mphasis

posted 1mon ago

Job Description

Job Description
Job Summary -
We are looking for a result-driven leader to be responsible for ensuring the SLAs and KPI targets as specified by the client are met consistently

Demonstrate strong process knowledge and lead process changes / improvement with end to end understanding of Product

Review and respond to client escalations, Team Queries, and support team as Subject Matter Expert

Monitor and supervise a team of associates to achieve the targets

You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum

Years of experience needed - 5+ Years
Experience and Skills
Should be graduate from recognized university
Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills
Ability to work in a flexible and production-oriented environment
Good interpersonal skills
Good understanding of key back-office operations metrics
Good analytical skill
Good planning skills
Good balance between people, process & clients
Good client management & relationship building skills
Ability to work in 24/7 process
Open to Work from Office
About Mphasis

Employment Type: Full Time, Permanent

Read full job description

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What people at Mphasis are saying

What Mphasis employees are saying about work life

based on 7.8k employees
67%
82%
68%
63%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Mphasis Benefits

Submitted by Company
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Submitted by Employees
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Work From Home
Team Outings +6 more
View more benefits

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Mphasis Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
Headquarter
Mphasis Limited, Bagmane Tech Park, Byrasandra Village, C V Raman Nagar Bengaluru
Karnataka 560093
Bengaluru/Bangalore, Karnataka Office
Headquarter
Mphasis Limited, Bagmane Laurel, 1st Floor, Tower A, , Bagmane Technology Park, C V Raman Nagar, Bangalore, Karnataka 560093 Bengaluru/Bangalore, Karnataka
560093

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