Customer Support Executive

Role & responsibilities

1) Answer inbound customer calls promptly and professionally.

2) Provide clear and accurate information regarding products, services, and troubleshooting steps.

3) Address customer complaints, inquiries, and concerns, aiming for first-call resolution.

4) Maintain a positive, empathetic, and professional attitude toward customers at all times.

5) Respond to customer inquiries via live chat in a timely manner.

6) Maintain clear and professional communication, ensuring customers feel valued and supported.

7) Resolve customer issues and provide helpful solutions during chat interactions.

8) Handle customer inquiries, complaints, and requests via email.

9) Write clear, concise, and well-structured email responses that provide accurate solutions and information.

10) Ensure accurate documentation of customer interactions in the CRM system.

11) Identify and escalate priority issues to appropriate teams or supervisors.

12) Continuously update knowledge on products, services, and company policies to provide accurate support.

Stay informed about new product features, updates, and promotions.

Preferred candidate profile

1) 1-2 years of experience in a customer support role (inbound calls, email, or chat support preferred).

2) Excellent verbal and written communication skills.

3) Strong problem-solving abilities and a customer-focused mindset.

Ability to handle multiple tasks simultaneously and prioritize effectively.