AM / Manager - Medical Operations

Role & responsibilities

• Manage and ensure coordination within medical services to deliver on service quality standards. Monitors clinical and other established indicators to ensure ongoing quality assurance.
• Responsible for implementation and adherence to SOPs in all Clinical Specialties, conducting regular Medical Audits on an ongoing basis. Strictly adheres to organizations regulations and policies especially those related to infection control, patient safety and JCI/NABH.
• Ensure that proper Standard Operative Procedures are in place for the efficient care of patients (Admission, care & Discharge).
• Set up & ensure the regular functioning of clinical/ Nonclinical committees, in consultation with the Medical Superintendent.
• Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service
• To work closely with the Nursing Superintendent and take all necessary steps to ensure high standard of patient care.

• Responsible for the continuity of care of patient by ensuring that the duty roster is prepared and adhered to by Medical Officers, Technicians and paramedical directly and the nurses through the office of Nursing Superintendent.
• Participates and contributes in scheduled in-service training programs like ACLS, BLS, CNEs, CMEs, In house activities, conferences or other programs as requested
• Exercises effective interpersonal skills in dealings with department staff, associates and Management
• Maintains confidentiality as per the agreement signed.
• Demonstrates the ability to listen to others in promoting effective communication.
• Develops thorough understanding of policies and procedures of the hospital and Demonstrates respect for them.
• To coordinate with the Emergency team for all medico legal cases received at the hospital.
• To coordinate with ‘Marketing’ team in organizing medical camps/ CME’s within & outside the hospital
• To coordinate with ‘HR’ team in recruiting staff & facilitating Induction
• To carry out other duties when requested by the Head of department.

Preferred candidate profile

• MBBS/MHA/MBA with a valid Degree/ Registration
• Ability to work in group across the hospital and as a member of team.
• Ability to work with minimal supervision.
• Comprehensive knowledge of their work with particular reference to the obligation to maintain the confidentiality of his / her patients and adhere to bylaws, rules & regulations of the medical organization.
• Sound Computer skills including knowledge of MS word & Excel

Perks and benefits

As per company standards