Director - Business Transformation, Sustainalytics

Title: Director - Business Transformation, Sustainalytics, Morningstar

Business Unit: Sustainalytics provides high-quality, analytical environmental, social and governance (ESG) research, ratings and data to institutional investors and companies that help them identify, understand and manage ESG-driven risks and opportunities. Our mission is to provide the insights required to make more informed decisions that lead to a more just and sustainable global economy.

Team: The Quality and Transformation is committed to offer best in class products to our customer through superior levels by adapting industry leading practices and standards. The team is responsible for devising Quality framework that informs the division of quality techniques to adapt, develop and deploy controls, developing differentiated metrics and reporting systems to monitor health and track progress. Besides the transformation team is focused on designing, evaluating and optimizing the processes across Sustainalytics. The team collaborates across the organization to drive superior levels of customer service. The scope of the teams spans across the division with includes Operations, Research and Methodology, Products, Technology and Commercial.

The Role: The role is responsible to drive Quality improvement projects across Sustainalytics through continual improvement of processes and products. The broad array of projects includes, but not limited to development of new processes, optimization or reengineering of existing process, process discovery and process/product performance assessments. Thus, driving superior levels of quality across board. Besides the role would deliver periodic training covering quality concepts across levels within the division.

In summary, the role is responsible for measuring, analyzing, improving, and controlling key processes that influence customer satisfaction and/or productivity growth.

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Requirements