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Customer Success Supervisor
Moove
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsible for training, managing and closely working with Onboarding/Sales Executives.
- Monitoring drivers performance.
- Conducting daily check-in on drivers pulse.
- Supporting drivers.
- Strong Data Analytical capability and data driven approach [1]
- Solving drivers issues while drivers are in transit.
- Receiving inbound calls from drivers.
- Making outbound calls to drivers.
- Conducting driver survey.
- Compiling data from drivers survey
- Accountability of all Moove vehicles
- Ensuring that drivers obey rules and regulations as laid down by the company.
- Ensuring that drivers get the right information from the company.
What you will need for this position
- Degree in any discipline.
- 4 years experience in customer care/support roles.
- Experience in the transportation industry is an added advantage.
- Proficient in the use of Microsoft Suites (Excel [2] )
- Ability to manage people.
- The candidate must possess an eye for details.
Key Metrics
- Key Account Manager program retention % for all Driver partners in the in the city
- % of driver partners retained basis tenure based targets and lease plan
- Churn % monthly against target fleet size
- Ticket resolutions for DPs basis physical and remote interactions
- Driver performance basis supply hour and trip targets of the city
- Creating plans to help DPs increase earnings if SH is at optimal level by ops hack
- Familiar with CS and CRM tools [3]
Employment Type: Full Time, Permanent
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People are getting interviews through
(based on 4 Moove interviews)
Referral
Job Portal
50%
25%
25% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Moove are saying
Supervisor salary at Moove
reported by
1
employee
with 10
years exp.
₹9.7
L/yr - ₹12.4
L/yr
242%
more
than the average Supervisor Salary in India
View more details
What Moove employees are saying about work life
based on 7 employees
Flexible timing
Monday to Saturday
No travel
Moove Benefits
View more benefits
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