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Senior Technical Services Engineer
MongoDB
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- 7+ years of relevant experience, and 3+ years of search expertise (Elasticsearch, Lucene, Solr or similar)
- 7+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc. MongoDB experience is preferred
- Experience with Database Performance tuning and benchmarking
- Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments
- Knowledge in Linux, Networking, and Diagnostics
- Experience with scalable and highly available distributed systems
- Excellent written and verbal communication skills in English
- Patience, empathy and a genuine desire to help people
- Ability to think on your feet, remain calm under pressure, and solve problems in real-time
- A B.Tech / B.S. or equivalent work experience
- Experience with Algolia, Lucidworks, Pinecone, Milvus, or similar
- Experience with database programming and data models
- Advanced experience with Operating System and Networking Core concepts
- Certifications - MongoDB, RHCE, Cloud Provider Certifications
- Previous SaaS Support Experience
- Experience creating Generative AI applications, familiarity with LLMs, Vector Stores, and the latest GenAI paradigms
- Support and guide our strategic customers, focus on day-to-day resolution and proactively drive progress
- Work closely with your team and our customers to identify, characterize, solve recover from problems raised to the Technical Support team
- Resolve technical issues through diligent research, reproduction, and troubleshooting, log and server analysis using industry standard as well as bespoke in house developed tools
- Build and create standard methodologies for technical troubleshooting across different technologies, and craft Knowledge Articles that contribute to our self-serve support portal
- Review and test new features before they are publicly available, including creating internal and customer facing assets, such as knowledge base articles or FAQs
- Proactively identify improvement to business processes and policies to solve problems and get things done
- Be an advocate for customers needs
- Gather feedback from customers and engage the engineering, product, sales and marketing teams to improve our product through regular touchpoints and data driven reporting from the field
- Act as focal point and technical subject-matter-expert for assigned customers and their application deployments in Atlas
- Coach and mentor junior engineers on the team in new or emerging product areas, as well as cross-training peers in specialty topics
The rapidly growing MongoDB product suite, including:
- Core database server
- Atlas (fully managed cloud database service)
- Atlas Full-Text Search, Atlas Vector Search, Atlas Data Lake, Realm and Charts
- Other Tools and connectors - Ops/Cloud Manager, Compass, Connector for BI, Connector for Spark
- Market-relevant, complementary technologies e.g. Apache Kafka, Kubernetes
- Modern and popular architecture design patterns, methodologies and concerns e.g. microservices, DevOps, cloud, security
To drive the personal growth and business impact of our employees, we re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it s like to work at MongoDB , and help us make an impact on the world!
*MongoDB is an equal opportunities employer.*
Employment Type: Full Time, Permanent
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People are getting interviews through
(based on 10 MongoDB interviews)
Job Portal
Referral
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50%
20%
10%
10%
10% candidates got the interview through other sources.
Moderate
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What people at MongoDB are saying
Senior Technical Services Engineer salary at MongoDB
reported by
4
employees
with 13-23
years exp.
₹40
L/yr - ₹100
L/yr
446%
more
than the average Senior Technical Services Engineer Salary in India
View more details
What MongoDB employees are saying about work life
based on 72 employees
Flexible timing
Monday to Friday
No travel
Day Shift
MongoDB Benefits
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