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Senior Lead, Business Systems
MongoDB
posted 3mon ago
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Flexible timing
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Job Description
- Lead a team of CRM Support Administrators and Engineers, specializing in Salesforce development and administration, to successfully plan, triage, debug, develop, and implement enhancements for multiple business departments
- Serve as the Subject Matter Expert for the team on Salesforce administration, development, integration across product suites, and best practices for Salesforce automation and business processes
- Develop scalable, comprehensive Salesforce solutions with detailed Analysis, ensuring alignment with business objectives
- Lead technical design issues, document solutions that bridge the gap between current capabilities and desired outcomes
- Effectively communicate and execute scalable CRM solutions and RCA to both business and technical stakeholders, ensuring alignment with business goals
- Develop Proof of Concepts to guide technology selection and assist the team in evaluating methodologies and frameworks
- Conduct knowledge-sharing sessions to educate existing build, frameworks, and best practices. Provide ongoing technical training and mentorship to team members
- Perform maintenance and troubleshooting of applications like CPQ, Certinia, Marketo, Workato, Mulesoft, Gainsight etc
- Foster a high-performing technical support team through talent identification, recruitment, coaching, and mentorship, with a focus on accountability and delivering results
- Investigate integration issues and work closely with members in Operations, Development and Admin teams
- Analyze complex business processes, recommend improvements, and implement intervention strategies to achieve performance targets
- Drive process improvements and operational efficiencies, especially related to the adoption of new technologies and support tools
- Effectively manage priorities in a dynamic environment, ensuring SLA s are met while adapting to changing business needs
- Strong communication, negotiation, and problem-solving skills with the ability to engage stakeholders, assess needs, and manage expectations
- Build strong, collaborative relationships across all levels of the organization, influencing positive outcomes and promoting effective support strategies
- Demonstrated leadership and management skills, fostering a results-driven and positive support culture
- Bachelors or Masters degree in Computer Science, Information Systems, or equivalent
- 10+ years of technical engineering management in global SaaS software companies
- Deep understanding and working knowledge of Sales Cloud capabilities especially within the Salesforce.com ecosystem
- Hands-on experience with Salesforce customizations (e.g. Apex, VF, LWC)
- Strong understanding of when to use configurations versus customizations; and the various limitations of Salesforce (i.e. governor limits)
- Experience and expertise in cloud technologies, open-source methodologies, DevOps, modern design, and integration patterns
- Successful experience running at-scale Support initiatives, hiring and retaining top talent, building high-performing teams, and coaching and mentoring future leaders
- Understanding of systems architecture, key design patterns, large data volume, and ability to design scalable performance-driven solutions
- Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, process automation, reporting, etc.)
- Experience working in an Agile/Scrum development process
- Demonstrate self-motivation and the ability to grasp concepts quickly
- Demonstrate sharp, analytical, problem-solving, and decision-making skills
- Proven track record of managing development teams (directly/indirectly) and delivering impactful Salesforce.com outcomes to the business stakeholders
- Working knowledge of Sales Cloud, Territory Management, Certinia, CPQ, and Conga as well as integration platforms such as Mulesoft, Marketo, Data Warehouse, Boomi are pluses
- Expert-level knowledge and development experience in Visualforce, APEX programming, Force.com APIs, SOQLs, Governor Limits, Declarative Automation, Web Services and Lightning components development (Aura and LWC)
- Certified Application/System Architect preferred
To drive the personal growth and business impact of our employees, we re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it s like to work at MongoDB , and help us make an impact on the world!
MongoDB is an equal opportunities employer.
Employment Type: Full Time, Permanent
Functional Areas: Other
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based on 71 employees
Flexible timing
Monday to Friday
No travel
Day Shift
MongoDB Benefits
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