Delivery Lead - CLOUDSUFI

Job Description

CLOUDSUFI is seeking for a hands-on Delivery Lead of Client Services, who will be responsible for all
client interfaces within the assigned scope. He/she will work together with technical leads/architects to
create an execution plan in consultation with the customer stakeholders and drive the execution with
team wrt. People, Process and Structure.

Key KPIs for this role are Gross Margin, Customer Advocacy (NPS), ESAT (Employee Satisfaction),
Penetration (Net New) and Target Revenue realization.

Job Responsibilities

Develop and own vision, strategy and roadmap for the account
Participate in business reviews with executive leadership. Own weekly and monthly dashboards and reporting packages to business and leadership
Actively mine new opportunities within account by cross/up selling
Customer centric approach which includes understanding of expectations/prioritizations of customer
needs
Review the capacity and timeline of the deliverables on an ongoing basis
Identify and address technical and operational challenges or risks during project execution and develop action plans for mitigation and aversion of identified risks
Assess the team hurdles in their development cycles and provide critical thinking
Assign tasks, track deliverables, and remove impediments to team members
Create and maintain delivery best practices and audit the implementation of processes and best practices in the organization
Contribute towards the creation of a knowledge repository, reusable templates, reports/dashboards
Supports development of others and self with effective feedback, recognition and coaching
Solid track record of successfully leading sizable teams, with a preference for experience in offshore
delivery setups
Established success in achieving business goals using analytics-driven solutions
Past experience in collaborating with international stakeholders and directing diverse teams

Required Experience

A minimum of 10 years of professional experience in the software/product development domain
3+ years of experience as Technical Product/Program Manager, with a track record of leading sizable teams 30+ team members
Product Mindset to provide improvement points to enhance features and customer experience
Should have thorough understanding of DevOps philosophy and driven the same in past projects.
Must have performed product/program delivery for a leading cloud partner of size more than USD
5M annually and grown the account through delivery excellence
Hands-on experience of agile project management. Must be conversant in performing agile ceremonies i.e. Daily Scrum calls, Retro and Customer Demos and Velocity calculation

Technical Proficiency:
Expertise in managing software development projects around java, open-source technologies and
data integration products
Experience on GCP is mandatory
Experience on Java , Scala, Maven, Test Coverage, Code Review, Quality Deliverables with Automation
Product development experience on HDFS, with programming experience on spark.
Should be well verse with current technology trends in IT Solutions e.g. Cloud Platform development, DevOps, Low Code solutions, Intelligent Automation

Leadership Management:

Must have experience working with customers across North America and Europe.
Written communication, technical articulation, listening and presentation skills (8/10 minimum)
Should have good conflict management and superior persuasive and negotiation skills.
Should have demonstrated effective task prioritization, time management and internal/external
stakeholder management skills
Should be a quick learner, self-starter, go-getter and team player
Comfortable and flexible to operate in a matrix structure
Should have demonstrated appreciable Organizational Citizenship Behaviour (OCB) in past
organizations
Proven experience in refining processes to enhance operational efficiency.
Robust project management skills with an emphasis on punctual delivery and quality assurance.

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