Operations & Fulfilment Executive - Ecommerce

Modern Quests is a premium e-commerce retailer that sells lifestyle products and homeware items to the affluent Indian customers. We ship orders to more than 1100 cities within India and stock more than 5,000 products at our warehouse. This is an exciting role to work in the operations & fulfillment team in an e-commerce environment.

Main Responsibilities Include:

1. On-time order processing & fulfilment of customer orders - including preparing and generating courier shipping labels.

2. Planning and allocating customer orders as per different couriers, shipping modes and manage all daily order planning and dispatches.

3. Oversee fulfillment at the warehouse to ensure products are being scanned and packed correctly.

4. Perform inventory checks for products as well as packaging and shipping materials.

5. Track shipments, record returns and RTOs and coordinate with customer support team.

6. Manage fulfillment of marketplace orders such as Amazon and TataCliq.

Required Candidate Profile:

1. At minimum a Bachelor's degree in Engineering, Commerce or similar.

2. Some experience working in e-commerce or retail environment - 2 to 5 years experience preferred.

3. Good understanding and experience with MS Excel & Google Sheets.

4. Strong passion for learning in a growing e-commerce environment in an operations role.

Please note: Our office and warehouse are based in Mohan Cooperative Industrial Area in New Delhi. Please only apply if you will be able to regularly commute to our office during normal working hours. Any applicants who do not live in Delhi/NCR will not be reviewed.