Reservations Executive - US Process

We are seeking a dynamic and driven Reservations Executive, with a zeal for sales and reservations, coming with 3 to 4 years of good background into Hospitality/ Hotels.

Job Responsibilities:

• To answer the queries of the guests through mail & over the phone & up selling the services using the best marketing skills.
• Responsible for achieving set revenue targets by maximizing sales along with the team.
• Ensure that customer queries/ complaints are addressed in a timely and efficient manner.
• Ensure customer satisfaction at all times by providing quality services to meet individual customer needs. To identify sales opportunities and effectively present key features and benefits of product(s) to secure new business.
• Complies with administration requirements & ensures productive use of all resources to achieve organizational objectives.
• To ensure that all client details are fully completed, including marketing information. To ensure that you have knowledge of your own and competitors titles in order to achieve the requirements of this role.
• To constantly seek out new revenue generating opportunities to ensure that company targets are met.

Eligibility Criteria:

• 3 to 4 years of experience in Reservations/ International Travel Sales Process.
• Should be holding a degree in Hotel Management/ Hospitality Management or related field from reputed hotel management institute (Preferable IHM)
• Excellent communication skills in English.
• Strong personality with a zeal for sales.
• Confident in handling voice processes.
• Candidate should be comfortable working in a permanent night shift (9 PM to 5:30 AM)

Shift: 9:00 PM to 5:30 AM (Night Shift)